Archive for the 'MYOB EXO' Category

Enprise picks up 270 Australian Customers

September 12, 2011

This week Enprise Australia signed an agreement to take over service and support for 270 customers of MYOB’s Employer Services software from across Australia.

Enprise is very well placed to provide a seamless changeover for these MYOB Employer Services customers. We have an existing customer base of more than 700 businesses across Australasia and a well-established helpdesk operation, backed by a highly experienced consulting and product technical team.

Our plan for Australasia, is to provide superior support for over 1,000 signed up customers within the next 12 months. We have the systems and processes in place to achieve this.

NZ’s GST change only looks simple

June 25, 2010

I’ve recently been thinking through the forthcoming New Zealand GST changes with our consulting team at Enprise New Zealand.

New Zealand businesses will incur unexpected costs as a result of the 1 October GST increase from 12.5 percent to 15 percent, unless they take steps now to prepare for the transition.

From an IT perspective there is a general perception that the rate change is a simple issue – that businesses will change the GST rate to 15 percent in the setup options of their accounting software and carry on. Unfortunately it is not always that simple.

Many businesses – do not appear to have realised all the implications of the change.

Changing the GST rate in your accounting system is one thing, but it’s the issues around the changeover, such as customisations to documents & reports and the timing of particular transaction types and situations that are going to catch people out.

Examples include the handling of transactions such as lay-bys, credit notes, orders, back-orders and quotations that are processed within timeframes that span the GST changeover date.

Someone will have to pay the increased GST – and it will be up to the business to make up the shortfall if it does not charge the customer the correct amount. Companies dealing in large volumes of goods, or companies that order goods in advance are more vulnerable in this situation.

With only two and a half months to go, the IRD is yet to release final official guidelines for businesses. A GST Advisory Panel has been set up to consider the transitional issues businesses are facing and will provide regular comment on its website. See: www.gstadvisory.govt.nz

The flexibility of modern accounting software packages, and the ease with which businesses can customise them, is sometimes a double-edged sword. GST has not changed for over 20 years. Since then a huge number of customized reports and forms have been created by many people for individual business requirements that may involve GST calculations. Without thorough testing, businesses won’t know for sure whether their invoices and credit notes will apply the correct amount of GST or whether GST will be reported correctly.

Enprise New Zealand has committed to run automated tests on its customers’ systems before 1 October 2010. We have developed a software application that can be run – remotely in most cases – through system files and databases to check all customisations and identify instances of hard-coded GST rates in the customer’s environment. Enprise can then advise and or help customers make their system compliant.

The application we’ve developed is automated, but beyond that, business processes need to be checked for each customer to understand whether they are processing types of transactions that require further GST consideration.

The sheer number of companies that need to have their systems and processes checked is a big issue. Enprise will check at least ten customers a day, every day until 1 October. It’s unusual to have to check so many systems in such a short time frame.

It’s going to be a busy time for the local accounting software industry.

The GST change is not likely to kill anyone – but it could result in cost, inconvenience and bother if not properly prepared for.

Elliot Cooper, co-founder and CFO of Enprise Group

April 24, 2010

A rare photo of Elliot...

Here is a rare photograph of Elliot Cooper, co-founder and CFO of the Enprise Group.

Elliot and I have worked together in several businesses over the last 15 or so years, firstly at PC Direct, then at Exonet and now at the Enprise Group. He’s a legendary finance man and a great accounting software designer – with a particular interest in Job Costing (or Project Costing). Elliot was very instrumental in the design of both Enprise Job Costing for SAP Business One and prior to that the Exonet ERP system.

With Elliot’s significant input into its design, it’s no wonder that Enprise Job Costing is so strong in the area of General Ledger integration with SAP Business One.

How ERP will be Sold, Deployed and Supported in the New Decade

April 22, 2010

Speaking as someone who is involved in the global SME ERP Industry through Enprise NZ and Enprise Software, involved in the Cloud Control Panel & Hosting industry through EMS-Cortex and involved in the Business Messaging and Social Media Industry through Datasquirt; here is my prediction of how ERP Software will be sold in the new decade that we are now entering;

Sales Process

  • Firstly, the prospective customer will search the Internet for an ERP Solution and ERP Reseller that look suitable for their type of business. This will involve the use of a search engine such as Google, Bing or Yahoo and would include searches of web sites and various Social Media including Twitter, Linked-In, YouTube, Facebook and others.
  • The prospective customer will then contact the ERP Reseller via Email, Instant Message, Voice Call or Social Media Tweet, asking for more information and a demonstration of the ERP solution.
  • An initial consultation/discussion will follow via Email, Voice Call, Social Media etc to determine whether the fit between the ERP Solution and the customer requirements is such that a product demo is warranted.
  • The ERP Reseller will then set up a temporary demonstration ERP solution in the Cloud using their own portal in the Cortex Cloud Control Panel. The demonstration system would be a clean installation of the ERP demo, complete with its own clean virtual database server and (optional) desktop environment. The exact solution, including add-on industry vertical components and temporary user accounts can be selected and configured in the Cortex portal. This demo system would be provisioned, up and running within minutes of being requested on the portal and would be set to last for a predetermined duration for the purposes of the demonstration.
  • The ERP Reseller would then either visit the prospective customer and demonstrate the ERP solution on-site (geography permitting) using a computer connected to the Internet or will demonstrate via a web meeting tool such as GoToMeeting or WebEx.
  • The prospective customer might then want to spend further time trying out various aspects of the demonstration system after the ERP Reseller has finished demonstrating it. If the ERP Reseller agrees to this then they can arrange for the demonstration system to be kept alive in the Cloud for a longer duration to enable the prospective customer to continue with their own trial use of the system.
  • If/when the prospective customer decides to purchase the ERP system, the ERP Reseller would go back into their portal on the Cortex Control Panel, delete the demonstration system and configure a new live ERP system. The company and user names would be entered into the Cortex portal and also any additional up-sell items would also be included, such as Exchange Email accounts, SharePoint, Blackberry, VOIP accounts, Backups, Firewalls, Hosted Desktops (eg XenApp, XenDesktop), Payroll Access etc.
  • Application licensing information would be sent via Web Services to the respective vendors (eg Microsoft, Citrix, SAP, MYOB etc) and licences would be generated and applied back to the new hosted system via web services.
  • The Cloud-delivered ERP solution is now live, up and running. The ERP Reseller’s consultants can now access the system to configure the ERP Solution to the requirements of the customer.
  • The ERP Solution is now live in the Cloud and can be accessed from anywhere via the Internet. This includes all the branch and home locations of the customer as well as the ERP Reseller and the ERP and other software vendors.

Applying Upgrades and Patches to the ERP System

Prior to a new upgrade or patch being applied to a live ERP system, it must be tested against the individual customer’s data and processes to ensure that the software changes work correctly and cause no disruption to the business.

To enable this testing process, the ERP Reseller will go into their portal of the Cortex Control Panel and request a temporary test copy of the live ERP Environment. This enables the ERP Reseller’s consultants, in conjunction with the customer’s staff, to test the new software version and identify any possibly reconfiguration issues on the test system.

Once the testing process is completed and signed off, the ERP Reseller can go back into their portal of the Cortex Control Panel and apply the upgrade to the live system. They can also delete the test system when they are finished with it.

Support

Support of the ERP System by the ERP Reseller and the ERP Vendor is a lot easier, more efficient and less costly under this new model for the following reasons;

  • Because the ERP System and its virtual operating environment was provisioned by Cortex, it would be done the same every time, using best practices, using the correct program versions and configuration. These things are therefore known to the support personnel and not subject to variation.
  • The support personnel have quick and easy remote access to the hosted ERP solution (subject to permission from the customer to access their system and data).

The model works better for everyone involved in the ERP system sale. The customer, the ERP Reseller and the ERP and other software vendors.

The Customer gets:

  • Extended Access to a Demo System
  • Reduced Capital Outlay
  • Faster Implementation
  • Reduced management overhead of looking after local server & infrastructure

The ERP Reseller gets:

  • Up-sell opportunities
  • Faster Implementation – freeing up time to sell more!
  • Repeatable Cookie Cutter implementations
  • Easier to Support

The Vertical Solution Vendor gets:

  • Opportunity to list solutions on the Cortex Portal
  • Easier Support on a Known Environment

The ERP Vendor gets:

  • Faster Implementations = More Sales
  • Easier & Less Expensive Support
  • Better Product Performance in a Correct Known Environment

SME’s Prefer Local Presence for ERP Sales & Service

April 11, 2010

Having clocked up more than 20 years of working in the ERP industry targeting small to medium enterprises (SMEs), I can now state confidently that there are some truths to this business that will probably never change.

Some of those truths are as follows…

  • Small and medium-sized businesses prefer to buy from and deal with local people, when it comes to ERP and accounting software. They want to eyeball and have face to face access with the people they are dealing with.
  • However, those businesses have no problem with using a centralized help desk function which is accessed by toll-free phone or the Internet – if it is offered in conjunction with localized representation.
  • SME focused resellers and service agents with only one geographic location therefore tend to be very generalist and opportunist about what type of solutions they sell and the customers they sell to. In other words they resist specialization because they only have a limited market of customers in their locality. This is obviously not the case for resellers that have wide regional coverage – as they have a larger accessible market and can afford to build up expertise in particular vertical markets.

For the above reasons, from the perspective of Enprise Software we are now seeing a consolidation of our SAP Business One ERP resellers that sell Enprise Job Costing, evident everywhere, but particularly in North America. The result is fewer reseller organisations, but with a much more spread-out branch structure and centralized customer support functions.

One of our best Enprise Job Costing partners that has been particularly successful in its geographic expansion with centralized support, is Vision-33 which now has regional offices in Irvine CA, Los Angeles CA, San Francisco CA, Salt Lake City UT, Seattle WA, Portland OR, Houston TX, Austin TX, Dallas TX, Fort Lauderdale FL and St Johns NL Canada.

Locally in New Zealand, Enprise New Zealand has been following the same strategy of building up a network of regional sales & implementation offices, with centralized support to claim the mantle of a “Nationwide” presence. Enprise NZ has offices & representation in Auckland, Waikato, Wellington and Christchurch (further regional expansion is planned for this year) . Centralized support is offered through toll-free 0800 numbers and Internet support web site.

I believe this is the best model for SME ERP sales and service. This is evidenced by the stellar sales success currently being enjoyed by both Vision-33 and Enprise New Zealand as they expand their presence in their respective markets. They can specialize in the types of solutions they offer to the market, building up specialized expertise, rather than needing to be all things to all people. It should also be said that specialized expertise and the quantities of scale achieved by these larger organizations leads to more successful outcomes for customers and greater profitability for the reseller…and that must be a good thing.

Introducing Enprise New Zealand

March 22, 2010

Enprise New Zealand was originally the direct-sales division of Exonet International Ltd, which was the developer of the Exonet SME ERP Package, now owned by MYOB and renamed as “MYOB EXO”. Exonet was founded by myself, along with Maurice Bryham and David McKee Wright. For a more complete story of Exonet/MYOB EXO, refer to the Exonet Story web site.

Enprise separated from Exonet (who at the time were owned by Solution6) in late 2002, following a management buy-out of the division by Elliot Cooper, Leanne Graham and myself. Included in the Enprise buy-out transaction were all the largest and most complex Exonet customer relationships, which gave us an excellent foundation to build our new business on.

Since establishing Enprise New Zealand as a stand-alone business in 2002, we have built up a customer base of over 420 SME business customers, hired over 50 staff, developed many add-on solutions for Exonet and opened branches in Auckland, Waikato, Wellington and Christchurch.

In addition to this Enprise New Zealand has been the foundation business for the “Enprise Group”, which has in turn started up and acquired Enprise Software and EMS-Cortex respectively.

Enprise New Zealand is today the largest MYOB EXO reseller in New Zealand (and possibly Australia) and is in the process of building up a complete nationwide network, with localized sales & on-site services backed up by a centralized phone & web support service. This concept of a local presence connected to nationwide infrastructure, combined with the deep product knowledge inherent in Enprise’s role in the development of MYOB EXO, gives our customers a level of service that is second to none.

Watch out for my future posts on Enprise New Zealand as this business continues to expand…

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