Global SAP Business One Partners Praise Sydney Event

May 30, 2011

Sydney SAP Business One Solution Summit

Earlier this month, on the 19th & 20th May, I attended the Sydney SAP Business One Solution Summit, which was held at the Sheraton Four Points Hotel in Darling Harbour.

The event was attended by eleven Global SAP Business One Solution Partners (including Enprise Software) and thirteen SAP Business One Resellers from around Australia and New Zealand. The Solution Partners presented their vertical and horizontal solutions for SME businesses, all built to run on the SAP Business One platform. An additional event of a similar format was held in Singapore in the following week for SAP Business One Resellers in that region.

It was the first time that this many Global Solution Partners for SAP Business One had ever congregated at a single event on this scale within the Australasian region. As one of the organisers of the event, I was very pleased that we received so much positive feedback about its success.

“This was the first such event that I have ever attended and it was more than worthwhile! We are now working with new ssp’s, which is extremely exciting and would not have happened were it not for the conference.”

Simon Bishop, Inecom

“Both events exceeded my expectations in terms of opportunity and business development. I agree with everyone – we MUST do this again regularly.”

John Houltham, Batchmaster Software Inc.

“The format was good, the venue was great but most importantly the tone of the meetings were excellent. We were there together to foster a new level of partnership that would drive more opportunities for all involved parties.”

Ross Elliot, Accellos

“I also got very good feedback from my team and we got a lot opportunities. We would really like to join the next events.”

Manuel Grenacher, coresystems

“I participate at a lot of events in the last 7 years in EMEA and North America as an SSP, but these two were definitely the best.”

Peter Sauermann, Maringo

I would like to make special mention of Richard Duffy of SAP who was the driving force behind the Sydney event and made it all happen on the day.

We now look forward to the next event of this type.


Datasquirt Strikes Deal with Leading US Call Centre Provider

May 2, 2011

Datasquirt (ASX:DSQ) has just signed a white label supply deal with a leading US Call Centre Provider for its Cloud-based multi-channel messaging console “CONTACT”. This is an exciting development for Datasquirt, opening the opportunity to gain significant traction in the expansive US market and beyond.

The following press release has gone out this morning.

Leading US call centre provider chooses CONTACT – April 2011


Citrix acquires EMS-Cortex business

February 23, 2011

This week Enprise Group is very pleased to announce that the assets of EMS-Cortex (one of the businesses of the Enprise Group) were acquired by global technology leader, Citrix Systems Inc. Citrix has approximately 5,000 staff worldwide and annual revenues exceeding US $1.8 billion.

We are absolutely delighted with the deal and I think this is a very positive development for all stakeholders in EMS-Cortex including customers, staff, management, shareholders and investors.

Citrix has hired all of the staff from EMS-Cortex and intends to continue developing the Cortex Cloud Control Panel from Auckland New Zealand. The business unit will continue to be led locally by former EMS-Cortex General Manager, Colin Williams, who will in turn report directly to Bill Burley, a Citrix Vice President based in Florida, who is the General Manager of the Citrix Cloud App Delivery Group.

The Cortex Cloud Control Panel, which is used by Hosted Service Providers around the world to provision and manage Cloud applications, is now owned by one of the world’s most innovative and respected technology leaders.

Another outcome of this deal is that it will result in Citrix having a bigger presence in New Zealand in the form of a local development arm. I’m optimistic that this will result in a further New Zealand-based jobs and opportunities being created going forward.

It is great to see our investors, who include TMT Ventures and the NZVIF realise a great return on their investment in EMS-Cortex and the Enprise Group. The millions of dollars returned to them through this EMS-Cortex deal will no doubt end up being re-invested back into the New Zealand IT industry, creating further jobs and opportunities for New Zealanders.

I look forward to seeing the EMS-Cortex team and the Cortex Cloud Control Panel go from strength to strength as part of the global Citrix business. For my part, I shall now be focusing my energies on the remaining two great businesses of the Enprise Group; Enprise New Zealand and Enprise Software.

For Citrix’s perspective, refer to the blog of Vice President and General Manager, Citrix Cloud App Delivery Group, Bill Burley.

Enprise Press Release re EMS Cortex and Citrix

NZ Herald, 9th March 2011 – US giant shows the Lovey with buy out


TELUS of Canada sees growth in hosted services double with Cortex

December 22, 2010

“Cortex typically supports new Microsoft releases within 90 days – which is twice as fast as our previous control panel vendor.”

TELUS hosted service customers are embracing the self-service capability provided by Cortex software. TELUS Customer Solutions is using the Cortex cloud control panel to support hosted Exchange, SharePoint, Microsoft Office Communications Server, and Blackberry Enterprise Server.

“Cortex is supporting TELUS’ strategy of differentiating itself in the market by giving customers the tools to combine new products with existing ones,” says Renaldo Scalabrino, Marketing Director TELUS Customer Solutions.

“We offer our customers the ability to add hosted Exchange to business Internet or Blackberry services, for example,” he says. “With Cortex self service,TELUS customers can add or remove users and select the services and service levels they want for each of their employees. These changes are automatically reflected in their monthly bill. Customers can try things on a smaller scale because it is so easy for them to self provision. Blackberry add-ons to email is one example: people are adding the Blackberry service to their existing email account. It’s a very good growth path.”

TELUS Case Study


Why Cloud Service Providers are so Passionate about the Cortex Cloud Control Panel…

October 12, 2010

The EMS Cortex Cloud Control Panel has a rapidly-expanding customer base that now includes some of the leading and largest Cloud Service Providers from around the world.

This has not been achieved by spending a fortune on global marketing, but rather by a concentrated focus on quality, product innovation and good-old customer service.

Here are some recent quotes from Neil van Straaten of Internet Solutions, South Africa – one of EMS Cortex’s largest, market-leading customers;

“Cortex is leaps and bounds ahead of everyone else
– from an international perspective it’s the de facto interface for hosted Exchange.”

“We are winning more business now, and Cortex is our biggest differentiator. Ease of use is the thing that clients can truly see and appreciate, and when we show clients the Cortex interface, they say ‘Wow’”.

“There’s no impact on client service, no need to sit down with the client and go through changes. We tell the client about the cutover, but the only thing that changes for them is the admin URL. Everything else just keeps working.”

“We’ve really noticed that once people are receiving hosted Exchange, they tend to sign up for additional services. Before Cortex, we had no ability for clients to have one interface to provision different services – now we do.”

“Cortex has slashed deployment times by 70%. It’s our sole management interface for both administrators and users.”

“The manuals are excellent – the client doesn’t need to know any technical details at all.”

“Our resellers can provision a new client on the platform themselves, in five or six clicks. We just sit back and let resellers deploy clients as quickly as they possibly can. We want to set up everyone as a reseller and let them go wild with the market. It’s very exciting for us.”

These quotes are extracted from an EMS Cortex Case Study featuring Internet Solutions of South Africa.

For more information about the Cortex Cloud Control Panel, contact sales@ems-cortex.com


The Social Media Revolution for Corporate Contact Centers

September 18, 2010

Opportunities and demands on today’s Corporate Contact Centers have evolved extensively since the early days of the “Call Center”. Whereas the primary communication channel has always been the voice call, today we have the addition of SMS Text, Email, Faxes, Web Chat and now Social Media.

Social Media (such as Twitter, Facebook, YouTube) opens up new possibilities for corporates to interact with their customers and analyse what people are saying and thinking about them and their products.

With the addition of Social Media capability to Datasquirt‘s CONTACT messaging platform; Corporate Contact Centers now have a solution that enables them to leverage Social Media channels alongside SMS, Fax, Email and WebChat. This is ideal for enabling conversations with customers to span multiple channels without compromising the ability to holistically report and audit across the whole spectrum of channels.

Click here for a preview of “CONTACT Social”, Datasquirt’s new Social Media capability for its CONTACT messaging platform.


A happy Cortex-equipped Venyu in Baton Rouge, Louisiana

August 20, 2010

Here is some great customer feedback that our team at EMS Cortex received today from Eric Malatesta of Venyu, a valued Cortex Service Provider based in Baton Rouge, Louisiana, who has started using the Cortex Cloud Control Panel to manage their hosted services.

First, what an awesome product. Cortex Provisioning has been all I could imagine, and more!!!!!!!!! We are having a lot of success with this product, and our clients love the easy to use interface. My administrators are loving it as well, and have little need to ever log into the backend servers at all. I think of this product as the beginning to a lot of my other projects.

Thank you for the kind words Eric and congratulations to the team at EMS Cortex.


SAP Business One ASUG Summit at Nike WHQ, Beaverton Oregon.

August 15, 2010

Last week I visited Nike’s World Headquarters in Beaverton, Oregon to attend the ASUG Business One Summit. This was probably one of the most positive and inspiring business events I’ve ever attended.

ASUG stands for “America’s SAP User Group” and it’s a group of SAP customers from throughout North America who network together to share their experiences and knowledge in order to get the most out of their SAP systems.

Nike is a leading member of ASUG and they very kindly donated the use of their impressive conference facilities for ASUG to hold this event. The Nike World Headquarters were as impressive as they were inspiring; this is what your business can do when it conquers the world! The Nike culture rules in this establishment; ties and cigarettes are forbidden from the campus – everyone’s an athlete in the Nike world.

From the SAP Business One perspective, this was a meeting of customers, resellers, solution partners and SAP. All are dedicated, committed and loyal to the Business One product, which is now used by over 30,000 small & medium sized businesses throughout the world.

In addition to the North American SAP Partners and customers, there were attendees from other countries around the world, including Denmark, Latin America, India, Switzerland, The Netherlands and New Zealand.

Among the Business One Solution Partners, was Enprise Software from New Zealand, demonstrating Enprise Job Costing for Business One. This is a successful solution, sold around the world, which enables Business One to be used by Service Companies, Project Based Companies and Make-to-Order manufacturers.

This year’s very successful ASUG Business One Summit would never have happened without the tireless commitment and dedication of Carl Lewis of Vision-33, who largely created and organised the event.

I look forward to next year’s ASUG Conference, which Carl tells me might either be at Coca Cola’s headquarters in Atlanta, or SAP’s American headquarters in Newtown Square, Philadelphia.

To match the quality of this year’s event will certainly be a “Nike Challenge”.


NZ’s GST change only looks simple

June 25, 2010

I’ve recently been thinking through the forthcoming New Zealand GST changes with our consulting team at Enprise New Zealand.

New Zealand businesses will incur unexpected costs as a result of the 1 October GST increase from 12.5 percent to 15 percent, unless they take steps now to prepare for the transition.

From an IT perspective there is a general perception that the rate change is a simple issue – that businesses will change the GST rate to 15 percent in the setup options of their accounting software and carry on. Unfortunately it is not always that simple.

Many businesses – do not appear to have realised all the implications of the change.

Changing the GST rate in your accounting system is one thing, but it’s the issues around the changeover, such as customisations to documents & reports and the timing of particular transaction types and situations that are going to catch people out.

Examples include the handling of transactions such as lay-bys, credit notes, orders, back-orders and quotations that are processed within timeframes that span the GST changeover date.

Someone will have to pay the increased GST – and it will be up to the business to make up the shortfall if it does not charge the customer the correct amount. Companies dealing in large volumes of goods, or companies that order goods in advance are more vulnerable in this situation.

With only two and a half months to go, the IRD is yet to release final official guidelines for businesses. A GST Advisory Panel has been set up to consider the transitional issues businesses are facing and will provide regular comment on its website. See: www.gstadvisory.govt.nz

The flexibility of modern accounting software packages, and the ease with which businesses can customise them, is sometimes a double-edged sword. GST has not changed for over 20 years. Since then a huge number of customized reports and forms have been created by many people for individual business requirements that may involve GST calculations. Without thorough testing, businesses won’t know for sure whether their invoices and credit notes will apply the correct amount of GST or whether GST will be reported correctly.

Enprise New Zealand has committed to run automated tests on its customers’ systems before 1 October 2010. We have developed a software application that can be run – remotely in most cases – through system files and databases to check all customisations and identify instances of hard-coded GST rates in the customer’s environment. Enprise can then advise and or help customers make their system compliant.

The application we’ve developed is automated, but beyond that, business processes need to be checked for each customer to understand whether they are processing types of transactions that require further GST consideration.

The sheer number of companies that need to have their systems and processes checked is a big issue. Enprise will check at least ten customers a day, every day until 1 October. It’s unusual to have to check so many systems in such a short time frame.

It’s going to be a busy time for the local accounting software industry.

The GST change is not likely to kill anyone – but it could result in cost, inconvenience and bother if not properly prepared for.


Social Media Marketing Mistakes

June 21, 2010

I’ve just been reading a very interesting article by Mike Proulx of Bloomberg Businessweek, called Top Five Social Media Marketing Mistakes.

In the article, Mike is saying that businesses large and small should;

  • Monitor Social Media in order to know what is being said about them.
  • Ensure that the right people are responding when needed. The wrong responses can be very damaging and costly.
  • Respond Quickly – delays send bad signals to the market.
  • Never fake anything in Social Media – you will be found out!
  • Never Stop – Social Media is an ongoing activity and marketing investment.

The larger the business and the bigger its public profile, the more critical it is that it manages its Social Media presence expertly and diligently.

Datasquirt’s product “CONTACT” is ideal for corporations wanting to manage all of their Social Media (Twitter, Facebook, YouTube etc) and other direct messaging (SMS, Web Chat, Email etc) from a single web-based multi-user console. CONTACT addresses all of the challenges normally faced by corporates wanting to manage their social media presence, from monitoring & reporting, through to team management, standard messages, audit trails, cross-media conversations and general compatibility with modern Contact Center operational requirements.

Datasquirt have been in the Corporate short-messaging business for nearly a decade and supply CONTACT solutions to leading businesses and government departments throughout the world.

www.datasquirt.com


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