Archive for March 25th, 2010

Introducing Datasquirt

March 25, 2010

I have to be careful about what I say about Datasquirt because it’s a publicly listed company on the Australian stock exchange (ASX:DSQ) and being a non-executive director and chairman, there are strict rules about what I can and cannot say, without making an announcement to the ASX.

What I can say is as follows; 🙂

Firstly, I have to say that Datasquirt is a cool company, made up of people who are passionate about what they do. Datasquirt’s product is called CONTACT and it’s a SaaS, Web deployed Communications Console for Corporate Businesses to enable their Contact Centers (formerly Call Centers) to interact with their customers, suppliers or staff using SMS text, Instant Messaging, email, fax etc.

I was one of the founders of Datasquirt and so my involvement dates back to when the company started up in 2001. This was soon after I (and some of the other Datasquirt founders) sold our previous business, Exonet.

In the early days we did a lot of experimenting to see how SMS Texts could be used for business purposes. After several years of building custom SMS applications for various industry verticals, we started to see what common functionality everyone wanted and realized that all the big customers had Contact Centers – so we designed and built CONTACT as a product to satisfy this market need.

Being web deployed, CONTACT can be run from any browser on the Internet, so requires minimal effort by the customers’ IT departments to get it up and running. The product integrates with the customer’s internal databases such as CRM, ERP etc and has advanced logic algorithms to pre-process messages automatically and/or distribute them to applicable call center operators. Templates and automation facilitate a speedy response to incoming messages and advanced reporting functions enable all types of reports and analysis – including the types of reporting normally expected in corporate contact centers.

In today’s world of advanced and instant world-wide communications, it is more important than ever for businesses to engage with the new communication technologies and new social media types like Twitter, Linked-In, Facebook etc. Accordingly, these are exciting times for Datasquirt and its product CONTACT which empowers corporate business customers to communicate directly, instantly and intimately in the new communications age!

Watch this company this year!

SAP Business One – Solution Partner Advisory Council (SPAC)

March 25, 2010

SAP Business One Solution Partner Advisory Council (SPAC) in Copenhagen, May 2008.

SAP Business One is a very successful, SME-focused Business Management / ERP software package that is sold through reseller partner channels throughout the world. I think of it as an SME ERP “platform” because it has an excellent set of API’s for third-party developers / ISVs to develop add-on solutions that look and feel as if they are part of the core Business One package.

The fact that SAP Business One is a developer-friendly, global ERP platform for SME businesses has helped it build up a portfolio of over 500 add-on solutions, built by over 300 ISV or “Solution Partners”. My company Enprise Software is one of these Solution Partners. We are based in New Zealand, yet sell our Job Costing solution all around the world, through SAP’s partner channels.

Given that partner-built solutions (both industry vertical and horizontal) are such a big part of the SAP Business One value offering, it was deemed necessary to set up an advisory council of leading Solution Partners to advise on policies and act as a sounding board for SAP Business One executives.

The SAP Business One Solution Partner Advisory Council (SPAC) was formed in December 2005 and was made up from about 12 of the top SAP Business One Solution Partners from around the world at that time. One of the first tasks the council set itself (in conjunction with SAP) was to define the council’s mission statement. The following statement was constructed back then and remains in place today;

“Maximize the success of SAP’s partner community by driving change, innovation, and ownership of the global SME market.”

Since its creation, the SPAC has worked collaboratively with SAP to:

  • Define and prioritize business requirements for product enhancements
  • Develop a collaborative engagement model for SSP’s and VAR’s to more effectively sell SAP and partner solutions
  • Establish effective release policies that enable SAP and its partners to ensure consistent, quality upgrades
  • Modify solution certification processes & criteria to better suit market needs

I was fortunate to be one of the founding members of the SPAC in December 2005 and today I’m honored to be its Chairperson.

Current members of the SPAC are;

SAP executives specifically and regularly involved with the SPAC are;

  • Jim Kofalt
  • Greg Robinson
  • Ralf Mehnert-Meland

If you would like to communicate with the SPAC, please contact me or one of the listed members, or enter a reply to this article.