The Social Media Revolution for Corporate Contact Centers

September 18, 2010

Opportunities and demands on today’s Corporate Contact Centers have evolved extensively since the early days of the “Call Center”. Whereas the primary communication channel has always been the voice call, today we have the addition of SMS Text, Email, Faxes, Web Chat and now Social Media.

Social Media (such as Twitter, Facebook, YouTube) opens up new possibilities for corporates to interact with their customers and analyse what people are saying and thinking about them and their products.

With the addition of Social Media capability to Datasquirt‘s CONTACT messaging platform; Corporate Contact Centers now have a solution that enables them to leverage Social Media channels alongside SMS, Fax, Email and WebChat. This is ideal for enabling conversations with customers to span multiple channels without compromising the ability to holistically report and audit across the whole spectrum of channels.

Click here for a preview of “CONTACT Social”, Datasquirt’s new Social Media capability for its CONTACT messaging platform.

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