Archive for November, 2013

Grayling Chooses AccountAbility Cloud Job Management and Accounting Solution

November 22, 2013


Grayling, the world’s second largest independent PR consultancy, presently uses AccountAbility in ten countries and plans to roll it out to a further 18 countries over the next 12 months. Prior to using AccountAbility, the Grayling group of companies used several disparate systems that were not able to meet their needs.

AccountAbility delivers the functionality that Grayling requires as a global agency. The fully integrated solution facilitates the management of global business structures and includes an outstanding multi-currency capability. Eliminating the need for different systems, AccountAbility allows the company to consolidate information and report across their entire network with full reporting capabilities including job, production time, resourcing, financials and in particular profitability. The all important revenue tracker, has for the first time, given the Global CFO the ability to track global client revenues in real-time, giving him a single source of the truth.

Grayling selected AccountAbility on its strength as a vertical solution, built specifically for the marketing communications sector, as well as it being Cloud technology that meets the complex needs of a modern agency. The ease and speed of implementation was a key factor, as was the total cost of ownership. The solution offers full functionality with an intuitive interface, allowing ease of use to any level of user across the business.

I am very excited about Enprise’s investment in Accountability, as it is now a globally-proven, high-growth solution with first-mover advantage in its huge vertical market. Enprise will be working closely with Accountability in the coming years in order to help achieve the significant potential of this innovative solution.

The Importance of After-Sales Support

November 20, 2013
Enprise's Central Customer Support Team

Enprise’s Central Customer Support Team

When it comes to selling MYOB EXO business management solutions, Enprise’s strategy is to give consistent, responsive, top-quality after-sales support to our existing customers. It stands to reason that well-supported customers, who get value, return on investment and competitive advantage out of their software are far more likely to refer and recommend our services to other prospective customers. Many of Enprise’s customers have had their success stories published among our extensive list of on-line case studies.

Enprise has always had a centralized customer support team consisting of experienced, certified MYOB EXO consultants, available on-call to support our customers throughout New Zealand and Australia via our support web site, email and telephone. In addition to the centralized team, we also have experienced MYOB EXO certified consultants at each of our five branches in Auckland, Hamilton, Wellington, Sydney and Melbourne, meaning that localized and on-site support can also be provided when needed.

We believe that our dedicated, full-time support team, which is totally separate to our software implementation teams, gives Enprise distinct competitive advantage over our competitors, most of whom try to stretch their same consultants across supporting existing customers whilst at the same time implementing new systems. Enprise’s larger Trans-Tasman team also enables us to have specialists who have deep knowledge on various subject areas, such as Payroll, Human Resources, Job Costing, Inventory Planning – to name a few.

Success breeds success; Enprise’s success is built on the success of our customers.