The Importance of After-Sales Support

November 20, 2013
Enprise's Central Customer Support Team

Enprise’s Central Customer Support Team

When it comes to selling MYOB EXO business management solutions, Enprise’s strategy is to give consistent, responsive, top-quality after-sales support to our existing customers. It stands to reason that well-supported customers, who get value, return on investment and competitive advantage out of their software are far more likely to refer and recommend our services to other prospective customers. Many of Enprise’s customers have had their success stories published among our extensive list of on-line case studies.

Enprise has always had a centralized customer support team consisting of experienced, certified MYOB EXO consultants, available on-call to support our customers throughout New Zealand and Australia via our support web site, email and telephone. In addition to the centralized team, we also have experienced MYOB EXO certified consultants at each of our five branches in Auckland, Hamilton, Wellington, Sydney and Melbourne, meaning that localized and on-site support can also be provided when needed.

We believe that our dedicated, full-time support team, which is totally separate to our software implementation teams, gives Enprise distinct competitive advantage over our competitors, most of whom try to stretch their same consultants across supporting existing customers whilst at the same time implementing new systems. Enprise’s larger Trans-Tasman team also enables us to have specialists who have deep knowledge on various subject areas, such as Payroll, Human Resources, Job Costing, Inventory Planning – to name a few.

Success breeds success; Enprise’s success is built on the success of our customers.

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