Archive for March, 2020

The new normal: Now is a good time to review and upgrade your IT & communications systems

March 24, 2020

It is certain that the Covid-19 pandemic is driving immediate and potentially long-term, changes to the way the world does business.

As always, it’s those businesses that adapt and change to the new situation and the new future that will survive and prosper best. This is an ideal climate for small businesses to become large businesses and for large businesses to to potentially fail if they don’t adapt quickly enough.

If you haven’t done it already, now is the time to move off old systems that require on-premise hardware (on premise servers, computers, PABXs etc) and move onto Cloud-based systems, that you can access from anywhere you have Internet access. Remote working is the “new normal”.

Remote working is the “New Normal”

Your phone system should be a “Unified Communications” system that you can access via an app on your smartphone, tablet or laptop computer. That way you can advertise a single phone number that can always reach you, and you are always in touch with your business and your staff.

Standardize on a collaboration platform, such as Microsoft Teams or Slack, which will enable you to have meetings with your staff, share documents and communicate more easily. Microsoft Teams can also be connected to a phone system, which is a powerful combination for integrating your outside calls with your internal processes.

Move from desktop Office apps to Office 365 or Google’s “G Suite”. This will ensure you have access to your work platform from a range of devices, instead of just one.

There are plenty of Cloud-based accounting packages to suit your business, including QuickBooks Online, Xero, MYOB, Microsoft Dynamics and others.

Popular Cloud CRM systems include SalesForce, Microsoft Dynamics CRM and others.

Now is the time to review your systems and upgrade where needed, to ensure your business can work from anywhere. Contact your Managed Service Provider. This is the new normal.

There’s never been a better time to work from home

March 10, 2020

The argument in favor of working at home has been getting stronger and stronger, year by year, as a result of the following factors;

  • Major advances in communication and collaboration systems
  • Major advances in Cloud-based business systems
  • Increased congestion on roads and public transport
    • Increased time wasted on travelling to a work place
    • Increased awareness of environmental issues
    • Costs associated with travelling, parking etc
  • Increasing costs related to buildings (in many geographies)
  • Increased productivity due to less distractions and less wasted time
  • Increased staff retention (studies show most staff prefer working from home)
  • Increased potential profitability due to decreased costs and increased efficiencies

Now, adding the current coronavirus crisis to the list, the argument for working from home has just become more compelling than ever.

Working from home is now more practical and compelling than ever before

If all or most of the staff at your business are still working from a business premise and the nature of your business is not dependent on your physical location (for example, shops, warehouses, factories and other businesses dependent on location and/or physical goods or equipment), I suggest considering the following actions;

  • Review the advantages (if any) of having your staff located in your business location and how these advantages stack up against the above list of reasons for working at home.
  • Implement a Unified Communications system. This enables your staff to be accessible and on-line to your business via their smartphone and/or computer, no matter where they are, from a single phone number.
  • Implement a team collaboration system for your business, such as Microsoft Teams or Slack, to enable fast and efficient communication, collaboration, meetings and co-working between your staff. Microsoft Teams can also be configured as a Unified Communications system, and also be used for communicating with customers and other people outside your business.
  • Switch to using Cloud based business software, such as Office 365, Google Apps and on-line accounting systems that can be accessed from anywhere, including staff working from home.
  • Establish regular catchup-up meetings (stand-ups) with your staff to ensure your team(s) gets to communicate and know what’s happening around the business.
  • Arrange social activities periodically where practical, so that your staff have opportunities to interact in a social setting. This contributes to maintaining a healthy team culture.

Working from home is the way of today and the way of the future for many businesses. If you need help in setting up your business for remote working, contact your Managed Service Provider (MSP).