Archive for the 'Cloud' Category

Datagate opening for business in America

June 7, 2017

During my time in the United States last month, I received very positive interest in Datagate’s billing solution from numerous local and global industry contacts that I met with.  Many of these parties were known to me through my previous role as CEO of Enprise Group and my decade as a member & chairman of SAP’s Global Business One Solution Partner Advisory Council.

As a result of these positive responses and evidence that the same market forces driving demand for Datagate in New Zealand are also present in America; Datagate is now in the early stages of setting up sales partnerships in North America, to drive sales throughout that region.  We are excited about the potential of Datagate in the American market.

PilotSolutions1

Greg Robinson (L) and Kevin Smith (R)

As a result, Datagate has now formalized an agreement with Greg Robinson and Kevin Smith (pictured) of Pilot Solutions to represent us in the North American market as Datagate America. I’ve worked with Greg and Kevin before in my previous role with Enprise.  It’s great to work with people that I already know and trust to get the job done well.  Greg (who formerly worked for SAP in America) joined me in most of the meetings held during my trip and is now up to speed and instrumental in taking things forward with the various developments taking place for Datagate in America.

This is the first of a series of American partnerships, that we will be announcing in due course.

 

Dimension Data successfully brings telco services to NZ clients, with Datagate

May 10, 2017

DimensionData_CoreLogo_Landscape

This week at Datagate, we published a case study detailing our successful partnership with Dimension Data New Zealand and Spark Wholesale, in bringing a full telco service offering to Dimension Data’s clients.

Dimension Data New Zealand is part of  the wider Dimension Data group, which has revenues of over US$7.5 billion, staff of over 31,000, offices in 58 countries and is a member of the NTT Group.  Dimension Data’s clients include some of the largest organisations in New Zealand, with typically hundreds or thousands of staff.

From Datagate’s perspective, it’s great to see that larger customers, like those of Dimension Data’s, are showing a preference for sourcing their IT and telephony from the same trusted supplier.  We have also seen this trend in the SME market, so we can now say that business customers of all sizes are receptive to having a single trusted supplier for all their ICT services.  It stands to reason, as phones and computers have converged and it is clearly preferable for one supplier take sole responsibility for the performance of the complete picture.

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“Businesses prefer to deal with one supplier across all services, which are becoming more intertwined and harder to differentiate” says Dimension Data’s Shaun Bell.

Enabling IT companies, or Managed Service Providers (MSPs) of all sizes to become re-sellers of telephony services, by using our Cloud-based billing and reporting platform, is a big part of what we do at Datagate.  It’s great to be a part of Dimension Data’s success story and we look forward to continuing to work and innovate with Dimension Data New Zealand.

MSPs champion Telco sales

April 3, 2017

Managed Service Providers (MSPs) are making major gains in the business and government telephony markets, as customers show a clear preference to buy their IT and telephony services from a single source.  This stands to reason, as phones have become computers and computers have become phones.  The two product lines have converged, making it nonsensical to continue treating them as separate service lines.

Most of the tier-1 Telecommunications providers around the world have now established Wholesale business units to cater for “indirect sales” as they are seeing an increasing proportion of their business and government market shifting away from their own direct sales, in favour of those who have a closer relationship to – and knowledge of the target end-customer.  A sensible and logical business strategy for the Telco’s is therefore to provide a wholesale offering and pro-actively build a channel of re-sellers.   Those re-sellers are in most cases, MSPs.

Examples of Telco’s with Wholesale business units are; Spark, Telstra, Optus, TELUS and Verizon, to name a few.

A major stumbling block for MSPs moving into selling Telco services, such as VoIP, data circuits, mobile, MVNO etc is the billing process.  Telco billing can be very complex, especially in the areas of mobile, tolls, toll-free and other usage-based services.  Billing complexity and the time & effort needed to produce Telco-style billng and reporting is often the barrier to sales and success in this space. This is the problem that my company Datagate solves for re-sellers of Telco services (as outlined in this brief YouTube video).

With a suitable billing solution in place, MSPs are adding significant extra recurring revenue to their businesses, by selling and providing the data connectivity, VoIP and mobile solutions that they source from their local Wholesale Telco provider.  This is also good news for the end-customer, who gets a full-service offering from their MSP, less bills to pay and access to better analytical reports and information via an on-line portal.

Read more from the perspective of Spark Wholesale and VoIP HQ.

Billing sorted for Telco resellers

December 9, 2016

Spark Wholesale

This week Datagate received a great endorsement from Spark, New Zealand’s leading Telco, for the work we’re doing with their wholesale resellers.

Spark and Datagate have worked together to make the normally-complex job of billing Telco services as painless and efficient as possible for Spark’s wholesale resellers, – whilst also providing portal-access for their reseller’s customers, so they can analyse their service consumption and view & pay their bills on-line.

Making Spark’s resellers more competitive and profitable is what it’s all about. Their success is our success.

Read all about it in the Spark Wholesale Case Study.

Opportunities in the “Usage Economy”

November 20, 2016

Given my location in New Zealand and all the earthquakes that have occurred here recently, I’m not sure if it’s in good taste for me to talk about “seismic shifts” in business, but that’s certainly how I would describe the enormous change in consumer behavior that’s been evolving over the last decade and which is still evolving rapidly at this time.

The Cloud and smart phones have influenced customers’ attitudes and expectations. Consumers now expect a more immediate service experience and they are more inclined to subscribe to services than in previous decades. I refer to this as transition to the “usage economy”.

The “usage economy” is that which is based on consumers paying to use a product or service. Rather than buying an asset, they are more inclined to just pay for the use of that asset. The amount they pay is usually based on how much they use the product or service. This is the fundamental business model of the Cloud, on-line services, IoT, utilities and many other business categories (both new and old). This is the “usage economy” and this is where fast business growth is happening.

An interesting development within the “usage economy” is the emergence of service re-sellers. These re-sellers are businesses that typically have existing customer bases, maybe they are I.T. service companies or support organizations, utility re-sellers or agencies. These service re-sellers have the opportunity to aggregate numerous complementary services within their offering, to become a one-stop service shop – in the same way bricks & mortar shops sell numerous products to a defined customer demographic. Combining services, gives them more sales traction, more opportunities for increasing their sales margin and differentiating themselves from their competitors.

My company, Datagate is in the business of Usage Billing for Re-Sellers. We provide a white-label, on-line billing and reporting portal that connects to usage information and generates bills and reports that can be accessed by the re-seller and their customers via on on-line, re-seller-branded portal. Today we provide this essential service to re-sellers of telephony, utilities and on-line Cloud services, but the growth of the wider “usage economy” is bringing in new opportunities for us to service an increasing range of usage-based businesses.

Datagate’s “Ecosystem-as-a-Service” Strategy

October 13, 2016

The path to value creation in business is very much about managing and balancing your tactical everyday decisions with the strategic big picture of where you are heading.

A year ago, I took on the CEO role at Datagate, an exciting fin-tech start-up, after spending over a decade as CEO of a larger business group. In an early-stage business, this balance between tactical and strategic is even more critical, because your decisions will shape the nature of your business for (hopefully) many years to come.

Datagate as a business and a Cloud service, can (like many technology businesses) be described at both a tactical level and a strategic level;

Datagate at a Tactical Level; Datagate is a white-label, Cloud-based billing and reporting portal for service resellers. We connect to all sorts of different service usage data (mainly from Telco’s, Electricity companies and Cloud services) from which we produce invoices, reports and customer portals for resellers of those services and their customers.

datagate-diagram

Datagate at a Strategic Level; Datagate is an “Ecosystem-as-a-Service”. We are building our base of service resellers and our base of service suppliers and enabling them to work through each other to strengthen their business reach and profitability. As we add more resellers and suppliers, the strategic value of our ecosystem increases dramatically.

  • We are strategic to our service resellers because we enable them to sell a range of services from a range of suppliers and combine or bundle them on to a single offering and/or a single invoice. For example we enable Telco resellers to sell Telephony combined with Electricity.
  • We are strategic to our service suppliers because we enable them to sell through our channel of resellers, who all use the Datagate billing portal.

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On a day-to-day basis it’s easy to get entrenched in the important but tactical demands of your business, such signing up deals, building revenue etc, but it’s important to keep in mind where it’s all heading. Do the suppliers, deals and customers you’re signing up fit with your strategic long-term view of the business? In my case, Datagate is building a valuable ecosystem through our product and the partners we sign up – and that value will become more self-evident as the business grows.

At the start it is a visualization, but over time it becomes a reality.

Five changes in the market that underpin the value of Datagate

May 18, 2016

I get asked why I stood down from my role as CEO of Enprise Group and diverted my focus and investment to Datagate, which at the time, was the newest and smallest of Enprise’s businesses.

I did this because I recognised the very strong demand for Datagate by companies that sell IT, Telco and/or Utility services, driven by five big changes that are happening right now in the marketplace, as listed below;

  1. The rapid rise of Cloud computing is leading IT Companies of all sizes to shift their business models towards selling services (instead of selling hardware). Subscription service revenue instead of product sales revenue. For IT Companies, this has progressed through selling data circuits, Internet connects and on to SIP / VOIP Telephony. Datagate makes this type of subscription billing easy.
  2. Computers and Phones have become one and the same. Businesses of all sizes are deciding that one supplier is preferable to provide their IT and Telecommunications services, because the technologies have merged. A relationship with fewer service suppliers is easier and less expensive to manage, whereas having more suppliers is more complex and costly to manage. Datagate enables resellers to aggregate multiple service types such as Telco and IT services in their billing and portal services.
  3. Power companies are starting to sell broadband successfully. At the reseller level, we are starting to see an emerging pattern of convergence between electricity and telephony (at least at the broadband level at this stage). Telephony & IT resellers are interested in selling electricity to their customer bases – essentially it’s just another on-line service to add to data services. Electricity companies are interested in selling broadband and other Telco products. Datagate provides billing and portal services that can combine different services types, such as Telco and electricity.
  4. Billing of telephony and electricity is complex. A product like Datagate is needed to make this billing easy. Furthermore, it’s even more complex when you try to mix different service types. Standard accounting and billing systems cannot handle this complexity efficiently. A specialised product, such as Datagate is required.
  5. Further to billing, customers’ service expectations are increasing. They expect immediate on-line access to their bills and reports analysing their consumption of services. The large established electricity and telco vendors all offer on-line analytical portals and so have already set the market expectation. Resellers of these services therefore need to offer similar on-line portals. This requirement becomes more complex when the reseller is selling a combination of services, such as electricity and telephony. Datagate is built to handle this requirement.

Datagate exists to help IT, Telco & Utility resellers capitalize on the opportunities that these changes in the market are driving.

We are experiencing fast uptake of Datagate by resellers in the New Zealand market and we plan to take Datagate to overseas markets, where the same market changes are happening, in the very near future!

The World as a Service

April 6, 2016

The “as-a-service” approach to business is gaining more and more traction across many industry sectors. Consumers are developing a preference for subscribing to services as opposed to buying things.

The Internet, Cloud Computing and mobile apps have been high-profile influencers on people’s buying patterns, which have promoted an “as-a-service” mentality. XaaS (anything as a service) is regarded as a new “disruptive” approach to satisfying consumer demand, even though the subscription business model itself has been alive and kicking for centuries in industries such as newspapers, magazines, telephony, insurance and leasing, to name a few.

XaaS_globe

We are now seeing professional service businesses that traditionally charged by the hour start to charge by fixed subscription instead. This is shown to greatly improve productivity and effectiveness in delivering value to customers. Customers are more inclined to engage and use their subscribed services, rather than hold back to avoid hourly charges. Questions and arguments about billing are significantly reduced. The subscribed model invokes an on-going partnership instead of a series of one-off transactions or interactions.

I.T. businesses that used to sell servers and other hardware items have moved to selling on-line subscriptions to hosting services and have extended their businesses to sell subscribed telephony and data services. They have learned that subscribed business is regular predictable business that they can rely on, so long as they look after their customers. Subscribed business is the best kind of business for the customer and the supplier!

At Datagate, our specialty is enabling service re-sellers to efficiently process, report and bill measurable subscription services, such as telephony, data circuits, hosting, Cloud & mobile apps, electricity, water, gas etc. All of these billing models include a combination of monthly fixed and variable billing. The variable component of the bill is normally derived from a data feed from the supplier of the service that details the service consumption quantities.

I find it interesting that we are encountering many new “as-a-service” businesses that fit Datagate’s fixed and variable subscription model. Some of these are “traditional” as-a-service businesses and others are revolutionary and disruptive approaches to markets formerly served by product or time sales.

At the coal face we see the shift to an “as-a-service” world is very real.

  • SaaS – Software as a Service
  • TaaS – Telephony as a Service
  • IaaS – Infrastructure as a Service
  • PaaS – Platform as a Service
  • MaaS – Monitoring as a Service
  • DBaaS – Database as a Service
  • XaaS – Anything as a Service

Utilise adds electricity value with Datagate

September 21, 2015

Utilise Logo

Utilise is an innovative New Zealand Electricity company that was formed by a group of progressive energy and utility specialists, to deliver sharper electricity pricing for New Zealand businesses.

Utilise customers receive optimised pricing plans developed around their business’s electricity consumption, through the day, the week and the season.

The “Utilise edge” combines the use of smart meter technology and proprietary pricing software with billing and spend analysis delivered to customers through the Datagate customer portal. The use of innovative software solutions, such as Datagate, enables Utilise to offer high quality service whilst keeping costs in check.

SimonYoung

Executive Director, Simon Young says “Being a new entrant to the Electricity Market, Utilise’s strategy is to leverage the latest innovation and technology to give us competitive advantage and more attractive pricing. Datagate integrates with our internal systems, processes bills to our specifications and gives our customers the on-line capability to pay their bills and analyse their electricity costs”.

“In addition to our on-line presence at www.utilise.co.nz, we are in the early stages of developing a reseller channel of businesses that will sell other services, such as telecommunications and other on-line subscriptions. These are businesses that have existing sales processes that could easily be extended to bundling electricity with their other offerings. Datagate is key to our strategy, given that Datagate is designed to enable multiple services including electricity, gas and telecommunications to be combined on a single bill”.

From Datagate’s perspective, I regard Utilise as a strategically important customer, as they are our first Utility provider and they are keen to advance a strategy of selling electricity and gas through a channel of telco resellers, which is of course completely in line with Datagate’s strategy. By helping Utilise execute their strategy, Datagate will be proving its value to the global utility and telco industries.

CEO changes at Enprise and Datagate

September 11, 2015

Datagate_Logo

There is a lot happening at Enprise this week!

After almost thirteen years as the CEO of Enprise, I have decided to change my focus at this time to become the full-time CEO of our high-growth Cloud-Subscription Billing Engine subsidiary, Datagate Innovation.

Datagate is a new business with a compelling value proposition to the global “Cloud Economy”, in particular to resellers of Telco, Utility and on-line services. It has an exciting growth path ahead of it, which is going to involve serving businesses, large and small, all over the world.

Enprise Group has a new CEO – Elliot Cooper, who is no stranger to the business as an Enprise co-founder and CFO for almost thirteen years. In addition to his financial expertise, Elliot has extensive experience in the financial software business and was a designer of popular software products including Enprise Job and Exonet.

I will stay on board as a non-executive director of Enprise and retain a significant shareholding in the business.

We believe these changes will maximize Enprise Group’s shareholder value and better fulfill the potential of each Enprise business.

Enprise Group will retain a significant shareholding in Datagate and a director on the Datagate board, whilst allowing other investors, including myself, to invest directly in to the business.

As a high-growth Cloud company, we will raise direct investor capital to build Datagate through its formative years, before crossing over to profitability through its build-up of recurring SaaS revenues.