Archive for the 'Multi-tenant' Category

Sale of Datasquirt approved by Shareholders

December 14, 2011

This morning I chaired a General Meeting of Datasquirt Limited, where the the shareholders voted to approve two resolutions relating to the sale of Datasquirt’s business to LiveOps Inc (a leading US-based cloud contact centre provider).

The first resolution approved the sale of the business to LiveOps for US $12.5M cash and the second resolution approved Datasquirt buying back 83.33% of its shares from Shareholders at NZ $0.499 per share (one share purchased for every 1.2 owned).

The sale transaction still remains conditional on a number of technical issues, but I’m confident that it will take place before the end of this year.

I believe this will be a great result for Datasquirt, LiveOps, their respective customers and the New Zealand IT industry, for the following reasons;

  • The sale brings together two world-class, complementary contact centre technology providers who share a common passion and purpose.
  • It means customers will be able to access all the communication channels they need to run a modern call centre – sms, email, fax, web chat, social media and voice – from one expert provider, LiveOps, via the ease of the cloud.
  • All of Datasquirt’s staff are being retained and will continue operating from their current locations in Auckland NZ and the United Kingdom.
  • The retention of Datasquirt’s development team in Auckland will undoubtedly lead to further investment and jobs within the local IT industry.
  • Datasquirt’s shareholders get the option of a return of their capital at a very fair price.

Datasquirt AGM 2011 – Chairman’s Address

October 2, 2011

FOR IMMEDIATE RELEASE

Chairman’s Address to Shareholders
Datasquirt Limited
Annual General Meeting
30 September 2011

FY11 has been a hard-working and productive year for Datasquirt, which has seen us increasingly selected as a best-of-breed provider by clients and channel partners internationally. We were delighted to achieve a profitable result for the last quarter of the year, and take the loss from ordinary activities for the year down to $NZ 599,000; a 51% improvement on the previous year’s loss of $NZ 1,233,000.

Our Cloud-based solution “CONTACT” is giving Corporate Contact Centres around the world the ability to communicate easily in real-time with their customers through increasingly popular channels, such as SMS, Web Chat, Email, Twitter and Fax.

Datasquirt is well positioned from a technology standpoint and is capitalizing on some major growth drivers in the marketplace, including;
• The growing preference for Cloud Computing and Software as a Service
• Rapid Smart Phone adoption
• The increasing use of Social Media by businesses
• The growing demand for faster, more immediate business communication.

This year saw continued growth in sales through reseller partners internationally, culminating in Q4 with an agreement to supply a leading North American call centre provider with CONTACT under their own branding; a deal worth over US $1M, which will see Datasquirt’s software deployed across the United States and Canada. The global technology search that preceded this organization selecting CONTACT illustrates the quality and differentiation of the Datasquirt product offering.

In October 2010 Datasquirt became one of the first software providers in the world to offer a call centre specific platform for managing Twitter interactions with customers. Datasquirt clients such as Royal Mail Group and Wokingham Borough Council in the UK are now using CONTACT to manage Twitter-based service delivery in their call centres.

Only this month (September 2011), we were delighted to be voted first in the “Top 25 Contact Centre Technologies” by readers of a leading UK Contact Centre Magazine called “Call Centre Helper”. This affirms that our product offering is in tune with the needs of our target market.

The company expects sales from both current and new clients to continue to increase and we anticipate on-going growth in the strength of our reseller channel. We will maintain a continued programme of product enhancement to deliver further social media and reporting functionality in line with client demand.

The directors remain confident in the success of Datasquirt and wish to thank our customers, staff, shareholders, suppliers and partners for their on-going support.

Mark Loveys
Chairman, Datasquirt Limited

Datasquirt voted #1 by readers of UK Specialist Call Centre Magazine

September 22, 2011

UK's Call Centre Helper Magazine

Readers of leading UK Call Centre Magazine “Call Centre Helper” have voted Datasquirt‘s Cloud based CONTACT Multi-Channel solution as #1 of the top 25 Call Centre Technologies.

CONTACT is cloud-based call centre software – for adding text messaging, email, web chat, Twitter and fax capability to contact centres.

This is a fantastic endorsement of Datasquirt’s offering by the Call Centre community and Datasquirt’s UK customers.

www.callcentrehelper.com

www.datasquirt.com

Datasquirt Strikes Deal with Leading US Call Centre Provider

May 2, 2011

Datasquirt (ASX:DSQ) has just signed a white label supply deal with a leading US Call Centre Provider for its Cloud-based multi-channel messaging console “CONTACT”. This is an exciting development for Datasquirt, opening the opportunity to gain significant traction in the expansive US market and beyond.

The following press release has gone out this morning.

Leading US call centre provider chooses CONTACT – April 2011

Citrix acquires EMS-Cortex business

February 23, 2011

This week Enprise Group is very pleased to announce that the assets of EMS-Cortex (one of the businesses of the Enprise Group) were acquired by global technology leader, Citrix Systems Inc. Citrix has approximately 5,000 staff worldwide and annual revenues exceeding US $1.8 billion.

We are absolutely delighted with the deal and I think this is a very positive development for all stakeholders in EMS-Cortex including customers, staff, management, shareholders and investors.

Citrix has hired all of the staff from EMS-Cortex and intends to continue developing the Cortex Cloud Control Panel from Auckland New Zealand. The business unit will continue to be led locally by former EMS-Cortex General Manager, Colin Williams, who will in turn report directly to Bill Burley, a Citrix Vice President based in Florida, who is the General Manager of the Citrix Cloud App Delivery Group.

The Cortex Cloud Control Panel, which is used by Hosted Service Providers around the world to provision and manage Cloud applications, is now owned by one of the world’s most innovative and respected technology leaders.

Another outcome of this deal is that it will result in Citrix having a bigger presence in New Zealand in the form of a local development arm. I’m optimistic that this will result in a further New Zealand-based jobs and opportunities being created going forward.

It is great to see our investors, who include TMT Ventures and the NZVIF realise a great return on their investment in EMS-Cortex and the Enprise Group. The millions of dollars returned to them through this EMS-Cortex deal will no doubt end up being re-invested back into the New Zealand IT industry, creating further jobs and opportunities for New Zealanders.

I look forward to seeing the EMS-Cortex team and the Cortex Cloud Control Panel go from strength to strength as part of the global Citrix business. For my part, I shall now be focusing my energies on the remaining two great businesses of the Enprise Group; Enprise New Zealand and Enprise Software.

For Citrix’s perspective, refer to the blog of Vice President and General Manager, Citrix Cloud App Delivery Group, Bill Burley.

Enprise Press Release re EMS Cortex and Citrix

NZ Herald, 9th March 2011 – US giant shows the Lovey with buy out

TELUS of Canada sees growth in hosted services double with Cortex

December 22, 2010

“Cortex typically supports new Microsoft releases within 90 days – which is twice as fast as our previous control panel vendor.”

TELUS hosted service customers are embracing the self-service capability provided by Cortex software. TELUS Customer Solutions is using the Cortex cloud control panel to support hosted Exchange, SharePoint, Microsoft Office Communications Server, and Blackberry Enterprise Server.

“Cortex is supporting TELUS’ strategy of differentiating itself in the market by giving customers the tools to combine new products with existing ones,” says Renaldo Scalabrino, Marketing Director TELUS Customer Solutions.

“We offer our customers the ability to add hosted Exchange to business Internet or Blackberry services, for example,” he says. “With Cortex self service,TELUS customers can add or remove users and select the services and service levels they want for each of their employees. These changes are automatically reflected in their monthly bill. Customers can try things on a smaller scale because it is so easy for them to self provision. Blackberry add-ons to email is one example: people are adding the Blackberry service to their existing email account. It’s a very good growth path.”

TELUS Case Study

Why Cloud Service Providers are so Passionate about the Cortex Cloud Control Panel…

October 12, 2010

The EMS Cortex Cloud Control Panel has a rapidly-expanding customer base that now includes some of the leading and largest Cloud Service Providers from around the world.

This has not been achieved by spending a fortune on global marketing, but rather by a concentrated focus on quality, product innovation and good-old customer service.

Here are some recent quotes from Neil van Straaten of Internet Solutions, South Africa – one of EMS Cortex’s largest, market-leading customers;

“Cortex is leaps and bounds ahead of everyone else
– from an international perspective it’s the de facto interface for hosted Exchange.”

“We are winning more business now, and Cortex is our biggest differentiator. Ease of use is the thing that clients can truly see and appreciate, and when we show clients the Cortex interface, they say ‘Wow’”.

“There’s no impact on client service, no need to sit down with the client and go through changes. We tell the client about the cutover, but the only thing that changes for them is the admin URL. Everything else just keeps working.”

“We’ve really noticed that once people are receiving hosted Exchange, they tend to sign up for additional services. Before Cortex, we had no ability for clients to have one interface to provision different services – now we do.”

“Cortex has slashed deployment times by 70%. It’s our sole management interface for both administrators and users.”

“The manuals are excellent – the client doesn’t need to know any technical details at all.”

“Our resellers can provision a new client on the platform themselves, in five or six clicks. We just sit back and let resellers deploy clients as quickly as they possibly can. We want to set up everyone as a reseller and let them go wild with the market. It’s very exciting for us.”

These quotes are extracted from an EMS Cortex Case Study featuring Internet Solutions of South Africa.

For more information about the Cortex Cloud Control Panel, contact sales@ems-cortex.com

A happy Cortex-equipped Venyu in Baton Rouge, Louisiana

August 20, 2010

Here is some great customer feedback that our team at EMS Cortex received today from Eric Malatesta of Venyu, a valued Cortex Service Provider based in Baton Rouge, Louisiana, who has started using the Cortex Cloud Control Panel to manage their hosted services.

First, what an awesome product. Cortex Provisioning has been all I could imagine, and more!!!!!!!!! We are having a lot of success with this product, and our clients love the easy to use interface. My administrators are loving it as well, and have little need to ever log into the backend servers at all. I think of this product as the beginning to a lot of my other projects.

Thank you for the kind words Eric and congratulations to the team at EMS Cortex.

Citrix Technology is a Key Success Driver for the Cloud & Service Providers

June 18, 2010

EMS Cortex has always supported and been a strong advocate of Citrix products and technology because we believe that a truly successful Cloud strategy requires that ALL of a business’s applications reside in the Cloud – not just some of them.

Given that so many business applications are based on Microsoft Windows and given that Citrix is the technology & market leader in delivering scalable, efficient and reliable remote access & virtualization to Windows applications and desktops, it’s hardly surprising the so many of our Service Provider partners are also Citrix Service Provider partners.

We see our product Cortex as the “Single Pane of Glass” that provisions and manages all of the popular Microsoft applications (such as Exchange, Sharepoint, CRM, OCS etc) along with the nearly infinite list of applications that can be delivered using Citrix XenApp technology.

During the last couple of months, EMS Cortex has been working more closely with Citrix and in particular with Scott Swanburg, who heads the Citrix Service Provider program.

See what Scott and Citrix Engineers have to say about EMS Cortex in this Blog.

EMS Cortex in good company with Microsoft’s Dynamic Data Center Alliance

May 17, 2010

EMS Cortex is one of five technology partners included in the Microsoft Dynamic Data Center Alliance, along with NetApp, Compellent, F5 and EMC.

This is a program designed to bring together an ecosystem of partners including hosters, system integrators, hardware manufacturers and software vendors who partner with Microsoft to offer rich and differentiated value around the Dynamic Data Center Toolkit for Hosters and the Dynamic Infrastructure Toolkit for System Center.

Dynamic Data Center Alliance