Archive for the 'Communication' Category

Datasquirt UK Customer Wins #1 in Service over Email

October 5, 2011

Congratulations to Wokingham Borough Council for winning #1 in “Service Over Email”, at callcentre.co.uk‘s Call Centre Focus Awards, held in London recently.

Wokingham Borough Council’s contact centre uses Datasquirt‘s CONTACT cloud-based messaging console for managing and processing their email communications.

Datasquirt AGM 2011 – Chairman’s Address

October 2, 2011

FOR IMMEDIATE RELEASE

Chairman’s Address to Shareholders
Datasquirt Limited
Annual General Meeting
30 September 2011

FY11 has been a hard-working and productive year for Datasquirt, which has seen us increasingly selected as a best-of-breed provider by clients and channel partners internationally. We were delighted to achieve a profitable result for the last quarter of the year, and take the loss from ordinary activities for the year down to $NZ 599,000; a 51% improvement on the previous year’s loss of $NZ 1,233,000.

Our Cloud-based solution “CONTACT” is giving Corporate Contact Centres around the world the ability to communicate easily in real-time with their customers through increasingly popular channels, such as SMS, Web Chat, Email, Twitter and Fax.

Datasquirt is well positioned from a technology standpoint and is capitalizing on some major growth drivers in the marketplace, including;
• The growing preference for Cloud Computing and Software as a Service
• Rapid Smart Phone adoption
• The increasing use of Social Media by businesses
• The growing demand for faster, more immediate business communication.

This year saw continued growth in sales through reseller partners internationally, culminating in Q4 with an agreement to supply a leading North American call centre provider with CONTACT under their own branding; a deal worth over US $1M, which will see Datasquirt’s software deployed across the United States and Canada. The global technology search that preceded this organization selecting CONTACT illustrates the quality and differentiation of the Datasquirt product offering.

In October 2010 Datasquirt became one of the first software providers in the world to offer a call centre specific platform for managing Twitter interactions with customers. Datasquirt clients such as Royal Mail Group and Wokingham Borough Council in the UK are now using CONTACT to manage Twitter-based service delivery in their call centres.

Only this month (September 2011), we were delighted to be voted first in the “Top 25 Contact Centre Technologies” by readers of a leading UK Contact Centre Magazine called “Call Centre Helper”. This affirms that our product offering is in tune with the needs of our target market.

The company expects sales from both current and new clients to continue to increase and we anticipate on-going growth in the strength of our reseller channel. We will maintain a continued programme of product enhancement to deliver further social media and reporting functionality in line with client demand.

The directors remain confident in the success of Datasquirt and wish to thank our customers, staff, shareholders, suppliers and partners for their on-going support.

Mark Loveys
Chairman, Datasquirt Limited

Datasquirt voted #1 by readers of UK Specialist Call Centre Magazine

September 22, 2011

UK's Call Centre Helper Magazine

Readers of leading UK Call Centre Magazine “Call Centre Helper” have voted Datasquirt‘s Cloud based CONTACT Multi-Channel solution as #1 of the top 25 Call Centre Technologies.

CONTACT is cloud-based call centre software – for adding text messaging, email, web chat, Twitter and fax capability to contact centres.

This is a fantastic endorsement of Datasquirt’s offering by the Call Centre community and Datasquirt’s UK customers.

www.callcentrehelper.com

www.datasquirt.com

Datasquirt turns the corner

June 5, 2011
Datasquirt Logo

After years of innovation to its cloud-based corporate messaging product CONTACT, developing its international distribution channels and building up its global base of customers, Datasquirt has reached the point where it is cash-flow positive and profitable.

The company has also signed a white-label distribution deal with a very large American business that will give it sales coverage throughout the USA and Canada.

Today the Sunday Star times has posted an article on Datasquirt’s recent announcements.

A further article was subsequently published in the NZ Herald.

Datasquirt moves into Profit and Eliminates Cash-burn in Q4 FY11

May 31, 2011

The following is an extract from the Financial Statements that Datasquirt (ASX:DSQ) has lodged with the ASX this evening (for the full version, refer to the ASX site);

By the end of FY11 Datasquirt had eliminated cash burn as forecast and moved into profit for the fourth quarter. The company achieved this through growing revenue by 37%, excluding other revenue and foreign exchange gains and losses, making significant, strategic improvements in global distribution and by continuing to innovate, as well as through prudent cost management.

The adoption of Social Media channels as ‘business as usual’ for most corporations, the ongoing growth of SMS and web chat communication and the international interest in cloud-based technologies mean Datasquirt is well placed for FY12.

The company expects sales from both current and new clients to continue to increase. It also anticipates an ongoing growth in the strength of its reseller channel and has budgeted for an ongoing programme of product enhancement, to deliver further social media and reporting functionality in line with client demand.

September 2010 saw Datasquirt become one of the first companies in the world to offer corporations a call centre platform for managing their Twitter communications with customers. This created additional revenue streams from existing clients, such as Royal Mail Group (UK), as well as positioning Datasquirt as a future focussed provider and generating new business enquiries.

Demand from current clients during the 2011 financial year broadened from email and SMS to increased demand for the fax and web chat functionality in CONTACTTM, as well as social media. Corporate businesses increasingly recognise the commercial importance of integrated communications, while customer expectations for real-time replies and multi-channel communication are continually rising. Both these major trends are demand drivers for Datasquirt.

FY2011 saw continued growth in sales through reseller partners internationally, culminating in Q4 in the agreement to supply a leading North American call centre provider with CONTACTTM under their own branding; a deal worth over US$1million which will see Datasquirt’s software deployed across the US. The global technology search which preceded this organisation selecting CONTACT illustrates the quality and differentiation of the Datasquirt product set.

In a climate of ongoing economic uncertainty, corporate businesses are increasingly seeking pay-as-you go hosted (cloud-based) software solutions, such as CONTACT. They are increasingly driven by their customers to provide more sophisticated, integrated and real-time customer service, across multiple channels, and to be better than their competitors at responding to enquiries and complaints. In an environment where businesses want more efficiency, security and control, and are investing in products which offer a clear competitive advantage and good return on investment in the short to medium term,

Datasquirt is well placed for continued growth.

The Directors are very confident in the success of Datasquirt and will now be buying more shares.

Datasquirt Strikes Deal with Leading US Call Centre Provider

May 2, 2011

Datasquirt (ASX:DSQ) has just signed a white label supply deal with a leading US Call Centre Provider for its Cloud-based multi-channel messaging console “CONTACT”. This is an exciting development for Datasquirt, opening the opportunity to gain significant traction in the expansive US market and beyond.

The following press release has gone out this morning.

Leading US call centre provider chooses CONTACT – April 2011

TELUS of Canada sees growth in hosted services double with Cortex

December 22, 2010

“Cortex typically supports new Microsoft releases within 90 days – which is twice as fast as our previous control panel vendor.”

TELUS hosted service customers are embracing the self-service capability provided by Cortex software. TELUS Customer Solutions is using the Cortex cloud control panel to support hosted Exchange, SharePoint, Microsoft Office Communications Server, and Blackberry Enterprise Server.

“Cortex is supporting TELUS’ strategy of differentiating itself in the market by giving customers the tools to combine new products with existing ones,” says Renaldo Scalabrino, Marketing Director TELUS Customer Solutions.

“We offer our customers the ability to add hosted Exchange to business Internet or Blackberry services, for example,” he says. “With Cortex self service,TELUS customers can add or remove users and select the services and service levels they want for each of their employees. These changes are automatically reflected in their monthly bill. Customers can try things on a smaller scale because it is so easy for them to self provision. Blackberry add-ons to email is one example: people are adding the Blackberry service to their existing email account. It’s a very good growth path.”

TELUS Case Study

The Social Media Revolution for Corporate Contact Centers

September 18, 2010

Opportunities and demands on today’s Corporate Contact Centers have evolved extensively since the early days of the “Call Center”. Whereas the primary communication channel has always been the voice call, today we have the addition of SMS Text, Email, Faxes, Web Chat and now Social Media.

Social Media (such as Twitter, Facebook, YouTube) opens up new possibilities for corporates to interact with their customers and analyse what people are saying and thinking about them and their products.

With the addition of Social Media capability to Datasquirt‘s CONTACT messaging platform; Corporate Contact Centers now have a solution that enables them to leverage Social Media channels alongside SMS, Fax, Email and WebChat. This is ideal for enabling conversations with customers to span multiple channels without compromising the ability to holistically report and audit across the whole spectrum of channels.

Click here for a preview of “CONTACT Social”, Datasquirt’s new Social Media capability for its CONTACT messaging platform.

Social Media Marketing Mistakes

June 21, 2010

I’ve just been reading a very interesting article by Mike Proulx of Bloomberg Businessweek, called Top Five Social Media Marketing Mistakes.

In the article, Mike is saying that businesses large and small should;

  • Monitor Social Media in order to know what is being said about them.
  • Ensure that the right people are responding when needed. The wrong responses can be very damaging and costly.
  • Respond Quickly – delays send bad signals to the market.
  • Never fake anything in Social Media – you will be found out!
  • Never Stop – Social Media is an ongoing activity and marketing investment.

The larger the business and the bigger its public profile, the more critical it is that it manages its Social Media presence expertly and diligently.

Datasquirt’s product “CONTACT” is ideal for corporations wanting to manage all of their Social Media (Twitter, Facebook, YouTube etc) and other direct messaging (SMS, Web Chat, Email etc) from a single web-based multi-user console. CONTACT addresses all of the challenges normally faced by corporates wanting to manage their social media presence, from monitoring & reporting, through to team management, standard messages, audit trails, cross-media conversations and general compatibility with modern Contact Center operational requirements.

Datasquirt have been in the Corporate short-messaging business for nearly a decade and supply CONTACT solutions to leading businesses and government departments throughout the world.

www.datasquirt.com

Corporate Contact Centers extend to Social Media with Datasquirt

June 18, 2010

This week I sat in on a pre-release demonstration of Datasquirt’s Social Media offering for its flagship product “CONTACT”. It was being presented to a large British corporate customer who is already very active in the Social Media and non-voice Messaging space.

Social Media is a “hot potato” for large corporate businesses and government departments because they typically require a team of people to operate their Twitter, Facebook, YouTube etc accounts and therefore have specific requirements for coordinating, distributing, recording and reporting these messages and conversations.

What excited this British customer (and me for that matter) was how Datasquirt’s CONTACT solution would allow the corporate contact center to mix Social Media channels in with other channels such as SMS text, web chat, fax and email. All of these channels mix together in a single management & reporting console and allow conversations to span over multiple channel types if needed (for example a conversation could start out on Twitter and then shift to email or SMS).

As a Cloud-based application, CONTACT has been designed from the ground up to run in a web browser and be compatible with the work-flows and reporting expectations of corporate contact centers. It is used by some of the largest corporations and government entities for processing SMS text, Web Chat, fax and email communications. This is about to extend into Social Media, starting with Twitter and moving in to Facebook, YouTube, LinkedIn and other social media channels.

More details about CONTACT and its multi-channel communication capabilities can be found on Datasquirt’s web site.