Archive for the 'ERP' Category

Building Business Networks

July 19, 2017

“It’s not what you know, it’s who you know” is a well known statement that I partly agree with. It implies that powerful business networks are all that matters, but I would argue that you also need a good reputation and a strong value proposition to go with it.

Can you imagine how hard it would be to be successful in business with a strong network but a bad reputation?  The strong network would certainly ensure that nobody would do business with you.

Building your business network and building your reputation go hand in hand.  You must invest in both throughout your career. Doing this will make your business career easier and more rewarding as time goes on.

I am very fortunate to have worked for the last 30 years within the same closely connected industry sectors and have built up networks throughout New Zealand, Australia, USA, Canada and other countries.  I consider my participation and membership of these networks to be a major asset, that I would argue is worth millions of dollars – certainly that would be the cost of rebuilding networks of that size and reach.

By staying within the same industry sectors throughout my career, the networks that I have built up over time are now shared with and valuable to my company and employer, Datagate Innovation.

To maintain any asset, you must continue to invest in it. Datagate and I continue to invest in our networks through participation in industry events, conferences, newsletters, Social Media and industry networking groups.

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Ryan Ashton, AFQY

This month, Datagate signed up with a New Zealand ICT networking group called AFQY (A Few Quiet Yarns). It’s leader, Ryan Ashton is a prolific networker and LinkedIn guru. AFQY has strict rules, such as “no selling allowed” and “meet as many people as you can” in place for the networking events, that are held in bars at strategic locations around the countryside.   The events are great opportunities to invite people from the respective regions around New Zealand to come in, have a drink and get to meet and talk with new industry contacts.

My advice to people at all stages of their career, is to keep investing in your networks and reputation.  Make sure all your business deals are a winner for all parties where possible, whether the deal is with an employer, colleague, customer, investor, supplier, partner or acquirer of your business – that way you are building a positive network, not a negative one.  Get out and meet new people on a regular basis – join networking groups and associations. Keep investing…

 

MSPs champion Telco sales

April 3, 2017

Managed Service Providers (MSPs) are making major gains in the business and government telephony markets, as customers show a clear preference to buy their IT and telephony services from a single source.  This stands to reason, as phones have become computers and computers have become phones.  The two product lines have converged, making it nonsensical to continue treating them as separate service lines.

Most of the tier-1 Telecommunications providers around the world have now established Wholesale business units to cater for “indirect sales” as they are seeing an increasing proportion of their business and government market shifting away from their own direct sales, in favour of those who have a closer relationship to – and knowledge of the target end-customer.  A sensible and logical business strategy for the Telco’s is therefore to provide a wholesale offering and pro-actively build a channel of re-sellers.   Those re-sellers are in most cases, MSPs.

Examples of Telco’s with Wholesale business units are; Spark, Telstra, Optus, TELUS and Verizon, to name a few.

A major stumbling block for MSPs moving into selling Telco services, such as VoIP, data circuits, mobile, MVNO etc is the billing process.  Telco billing can be very complex, especially in the areas of mobile, tolls, toll-free and other usage-based services.  Billing complexity and the time & effort needed to produce Telco-style billng and reporting is often the barrier to sales and success in this space. This is the problem that my company Datagate solves for re-sellers of Telco services (as outlined in this brief YouTube video).

With a suitable billing solution in place, MSPs are adding significant extra recurring revenue to their businesses, by selling and providing the data connectivity, VoIP and mobile solutions that they source from their local Wholesale Telco provider.  This is also good news for the end-customer, who gets a full-service offering from their MSP, less bills to pay and access to better analytical reports and information via an on-line portal.

Read more from the perspective of Spark Wholesale and VoIP HQ.

Arron Patterson joins Datagate’s board

January 23, 2017

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This week at Datagate, we are pleased to announce that Arron Patterson has joined our board as a non-executive director.

The board and I are delighted to welcome Arron to this formal role with Datagate. He has previously been an investor and supporter of Datagate through the Flying Kiwi Angels over the last year and has an excellent knowledge of our business, our technology and the IT service provider market in which we operate.

Click here for the full story.

Update: Unfortunately Arron had to stand down from Datagate’s board on 10th February 2017 due to requirements of his employment. Arron remains involved with Datagate as an investor through the Flying Kiwi Angels. 

Opportunities in the “Usage Economy”

November 20, 2016

Given my location in New Zealand and all the earthquakes that have occurred here recently, I’m not sure if it’s in good taste for me to talk about “seismic shifts” in business, but that’s certainly how I would describe the enormous change in consumer behavior that’s been evolving over the last decade and which is still evolving rapidly at this time.

The Cloud and smart phones have influenced customers’ attitudes and expectations. Consumers now expect a more immediate service experience and they are more inclined to subscribe to services than in previous decades. I refer to this as transition to the “usage economy”.

The “usage economy” is that which is based on consumers paying to use a product or service. Rather than buying an asset, they are more inclined to just pay for the use of that asset. The amount they pay is usually based on how much they use the product or service. This is the fundamental business model of the Cloud, on-line services, IoT, utilities and many other business categories (both new and old). This is the “usage economy” and this is where fast business growth is happening.

An interesting development within the “usage economy” is the emergence of service re-sellers. These re-sellers are businesses that typically have existing customer bases, maybe they are I.T. service companies or support organizations, utility re-sellers or agencies. These service re-sellers have the opportunity to aggregate numerous complementary services within their offering, to become a one-stop service shop – in the same way bricks & mortar shops sell numerous products to a defined customer demographic. Combining services, gives them more sales traction, more opportunities for increasing their sales margin and differentiating themselves from their competitors.

My company, Datagate is in the business of Usage Billing for Re-Sellers. We provide a white-label, on-line billing and reporting portal that connects to usage information and generates bills and reports that can be accessed by the re-seller and their customers via on on-line, re-seller-branded portal. Today we provide this essential service to re-sellers of telephony, utilities and on-line Cloud services, but the growth of the wider “usage economy” is bringing in new opportunities for us to service an increasing range of usage-based businesses.

“Internet of Things” (IoT) offers exciting business opportunities

March 14, 2016

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As part of my work with Datagate Innovation, I enjoy helping our clients investigate and monetize new billing opportunities.

Datagate provides a comprehensive Cloud platform for billing recurring charges, plus variable charges for measured consumption of services – and it’s amazing how many on-line businesses and new business opportunities tend to fit this model.

One of the most interesting subjects I’ve investigated recently (that fits the Datagate billing model), is the level of maturity and viability that “Internet of Things” technology is currently reaching. New cost-effective, low-power consumption devices are now being produced that can run for up to ten years on a built-in battery and be used to remotely measure and report on all sorts of things. These devices connect to a standardized LoRa radio network which will soon be widely available in New Zealand and around the world.

LoRa networks are cost-effective, low-bandwidth and can reach areas that traditional cellphone networks can not. The LoRa networks are in-turn connected to the Internet and enable Internet applications to access low-cost measurement devices in remote locations.

To my mind, the technology and the levels of standardization are reaching the point where new viable high-growth business models are now within reach.

Business and consumer applications for IoT devices and applications seem limitless, especially in areas where remote monitoring and reporting is required. These include applications for security, agriculture, automobiles, medicine, military – to name a few. Official estimates for future take-up of IoT are astronomical. 50 billion IoT devices on-line by 2020…

This is definitely a fertile space for application-developer entrepreneurs – …and Datagate‘s billing model.

Enprise moves to a tighter focus

November 7, 2015

This has been a momentous week for Enprise Group, with the sale of Enprise Software (our SAP-aligned software development business) and getting shareholder approval to allow new investors to invest directly in to Datagate (formerly a 100% subsidiary of Enprise Group).

These changes bring about a much stronger and sharper focus to each of the current and former Enprise Group businesses.

Enprise Solutions is the only business remaining 100% within Enprise Group and it is tightly focused on selling and supporting MYOB Enterprise software solutions to mid sized businesses in New Zealand and Australia. It has nearly 1,000 customers in total across both countries and is the clear market leader in New Zealand. Enprise Solutions is a strong, growing and profitable business that gives excellent support to its customers.

Enprise Software is now part of ProjectLine, a very successful North American SAP partner that is dedicated to sales and support of SAP Business One. That puts Enprise Software into a home much more aligned with it’s core business, which is Enprise Job for SAP Business One.

Datagate Innovation is now the master of its own destiny, with its own board of directors and its own shareholder base (including Enprise Group). My own personal focus is on working with the Datagate team to make this business a winner on a global scale. Datagate is all about monetising on-line services, the Cloud, billing and customer portals – an excellent focus for building value!

Enprise Software sold to ProjectLine, Canada

November 5, 2015

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This morning Enprise Group announced the conditional sale of its SAP software business, Enprise Software to Canadian SAP partner, ProjectLine.

I see this as a very positive move that will benefit the customers and partners of Enprise Software, whilst enabling Enprise Group to consolidate its focus on its two remaining businesses, Enprise Solutions and Datagate Innovation.

ProjectLine has been a very active reseller of Enprise Software products in the Canadian market and their team has a high level of expertise in Enprise products as well as the North American SAP Business One market. Their branches across Canada put them in the right time zones to give superior support to Enprise Software partners and customers right across North America and beyond. All current Enprise Software staff members will be retained within the business and Enprise Software Inc. will be a separate entity within the ProjectLine group.

Most of Enprise Software’s partners and customers reside in North America, so will be better off by having more localised support. All of Enprise Software’s partners and customers will benefit from the bigger team now backing the Enprise products.

Derin Hildebrandt (pictured) and his team at ProjectLine are high quality professionals, with a lot of experience in the SAP Business One market. They have an excellent reputation and I’m certain that Enprise Software and its team, partners and customers are in good hands. I wish them all the best!

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Elliot Cooper and Derin Hildebrandt
Derin Hildebrandt and Mark Loveys
Derin Hildebrandt and Mark Loveys
Derin and Cathy
Cathy Masters and Derin Hildebrandt

BankLink co-founder invests in Enprise Group

September 16, 2015

Among Enprise’s market announcements made last week, one of the most significant was the investment made by Malcolm MacDonald, one of New Zealand’s most successful tech entrepreneurs, who bought 500,000 Enprise Group (NZAX:ENS) shares at 50 cents each.

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In addition to investing in Enprise Group, Malcolm is also in the process of investing directly in to our Datagate business.

Malcolm was one of the founders and directors of BankLink, a very successful accounting software business that had direct data links to all the banks in New Zealand and Australia. BankLink was sold to MYOB in 2013 for $136M.

I am thrilled to have Malcolm join Enprise and Datagate. We have big aspirations for these businesses and Malcolm brings a significant amount of experience, expertise and wisdom to our group to help us achieve them.

Elliot Cooper is new CEO of Enprise Group

September 15, 2015

This month, Enprise co-founder and former CFO, Elliot Cooper has taken up the CEO role at Enprise Group and I have shifted to a new role as CEO of our Cloud start-up business, Datagate Innovation Ltd.

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Elliot and I have worked together in a number of technology businesses, starting from PC Direct in the mid 1990’s, then Exonet (creating the software now known as MYOB EXO), then Datasquirt, Enprise and EMS-Cortex.

Elliot was the initial designer of our popular “Enprise Job” Job Costing module for SAP Business One. The product is often praised as having the best General Ledger integration of all the Project Costing modules available for Business One and this is thanks mainly to Elliot’s initial design.

After being the CEO for thirteen years, it makes a nice change for me to go back to running an early stage start-up business, along with another of my long-term colleagues, Steve Southon.

Enprise Group is in good hands with Elliot at the helm. Nobody knows that business better than he does and he’s been there right from the start.

Enprise America at Austin ASUG

September 3, 2015

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This week Cathy Masters and I traveled to Austin, Texas and attended the ASUG SAP Business One Summit, along with Greg Robinson and Kevin Smith of Enprise America.

This annual ASUG event is a great opportunity to catch up with Enprise’s North American reseller partners along with their customers and prospects.

This year, Cathy and Kevin demonstrated the latest versions of Enprise Job and Enprise Anywhere to our partners and their prospects.

During one of the breakout sessions, Ron Mondor of Zantek IT and Moty Moshin of coresystems demonstrated a fully integrated mobile job costing solution, comprising coresuite time, Enprise Job and SAP Business One.