Archive for the 'MYOB EXO' Category

The Importance of After-Sales Support

November 20, 2013
Enprise's Central Customer Support Team

Enprise’s Central Customer Support Team

When it comes to selling MYOB EXO business management solutions, Enprise’s strategy is to give consistent, responsive, top-quality after-sales support to our existing customers. It stands to reason that well-supported customers, who get value, return on investment and competitive advantage out of their software are far more likely to refer and recommend our services to other prospective customers. Many of Enprise’s customers have had their success stories published among our extensive list of on-line case studies.

Enprise has always had a centralized customer support team consisting of experienced, certified MYOB EXO consultants, available on-call to support our customers throughout New Zealand and Australia via our support web site, email and telephone. In addition to the centralized team, we also have experienced MYOB EXO certified consultants at each of our five branches in Auckland, Hamilton, Wellington, Sydney and Melbourne, meaning that localized and on-site support can also be provided when needed.

We believe that our dedicated, full-time support team, which is totally separate to our software implementation teams, gives Enprise distinct competitive advantage over our competitors, most of whom try to stretch their same consultants across supporting existing customers whilst at the same time implementing new systems. Enprise’s larger Trans-Tasman team also enables us to have specialists who have deep knowledge on various subject areas, such as Payroll, Human Resources, Job Costing, Inventory Planning – to name a few.

Success breeds success; Enprise’s success is built on the success of our customers.

Customer’s Success the Ultimate Goal

September 27, 2013

Satisfaction in a job well-done is an important part of our culture at Enprise. We like to get it right for our customers and we like to document and celebrate our customer’s successes, where they gain real value and competitive advantage out of the business systems we implement for them.

For this reason you’ll find many Customer Case Studies on each of Enprise’s web sites. We produce new customer success stories virtually every month, each telling an inspiring story of people, systems and technology addressing real-life business challenges. In my opinion, there is no better way to communicate the skills, abilities and passion of our team at Enprise, than through the words of our customers.

Long-term Enprise & MYOB EXO customer Wayne Curran of Ullrich Aluminium with Elliot, Mark & Julie of Enprise.

Long-term Enprise & MYOB EXO customer Wayne Curran of Ullrich Aluminium with Elliot, Mark & Julie of Enprise.

Take the bus or the car… multi-tenant versus single-tenant software

May 19, 2013

A BusIn today’s world of the “Cloud”, I frequently find myself explaining the difference between multi-tenant and single-tenant software, where both are hosted or delivered through the Cloud.

I like to illustrate the difference by comparing it to the difference between a bus and a car.

A bus, like multi-tenanted software, is shared by many customers in order to reduce the cost per customer. It is driven by one driver, a trusted professional who dictates the path and direction forward. There is little flexibility in timing or journey per customer, because they all share the same bus and it can only be in one place at a time. The main benefit of a bus is cheaper travel at the cost of inflexibility.

Black Cabs
Compare this to single-tenanted software, which is like a car. A car is flexible as it can take you on the journey you want at the time you want. People who ride in cars instead of buses can dictate their own journey and schedule. Travelling by car is generally more expensive than travelling in a bus, but the benefit is flexibility.

Cars can be privately owned where you can drive them yourself, or they can be taxi-cabs which are driven by a trusted professional under your instructions as a customer. Taxi-cabs are similar to hosted single-tenant software, driven by a professional under your instructions, whereas private cars are similar to single-tenanted systems, run on-premise and controlled directly by the customer.

Obviously buses, cars and taxi-cabs all have their place in the world and each is better suited to different types of users for different purposes.

In the world of accounting and business management software, where my business Enprise operates, multi-tenanted software is generally better suited to smaller or simpler business requirements, where low cost is more important than flexibility. Single-tenant software is generally more suited to mid-sized and larger businesses that need more control and flexibility with their systems.

I notice that many multi-tenanted business management systems available on the market today are not that much cheaper than similarly specified single-tenant systems, in fact many work out to be more expensive. To my mind this is clearly a case of over-pricing and the vendors in question only get away with this due to the “smoke and mirrors” and hype surrounding the “Cloud”. I advise customers to look carefully at running costs compared to flexibility when choosing between single-tenant software such as MYOB EXO or SAP Business One and multi-tenant software such as NetSuite.

Empowering the Customer – so many choices

May 10, 2013

As time moves forward in the world of business and commerce, we as consumers increasingly get offered more and more choices and options. “Empowering the customer” is what it’s all about.

A case in point is the financial and business management software industry where I work through my role at Enprise Group. Today there are exponentially more options than ever before in all aspects of designing, configuring, consuming, delivering, accessing and paying for software and related services. In addition, there are significantly varied choices of software vendor and choices in the type of expert services to help and guide you in the use of your selected system. I think this abundance of choice is great and the different options work well for different types of businesses in different situations.

Let’s look at the different choices and I’ll offer you my opinion of the relative pros and cons;

    1. Choice of Financial Software

Your choice of financial software is critical because you want to know that the software will be around for the long-term to grow along with your business. My advice is to stick with strong market-leading vendors who have modern technology platforms & development roadmaps, decent market share and are profitable growing businesses themselves. My recommendations for Australasian businesses are vendors like MYOB, SAP and Microsoft. These are sound and proven long-term operators that have innovative, future-proof offerings. The heart of your financial system is not something to take undue risks with in my opinion. Your choice of software vendor has long-term implications. Strong, established vendors will also tend to have a strong and established channel of service and solution partners that can ensure that you get the best performance and add-on solutions for your system.

    2. Cloud versus On-Premise

Financial software in “The Cloud” is a valid software outsourcing/management, delivery and financing option for many businesses, but it is being over-hyped at this time in my opinion. It is the right option for some businesses, just as on-premise is the right option for other businesses. A clear and logical view is required to see through all the smoke and mirrors to make the right decision for your business.

“The Cloud” for financial software refers to a combination of options, including; multi-tenanting, outsourcing, hosting and subscription pricing or “software as a service” or “pay as you go”. Let’s look at the pros and cons of the individual options and remember that each of these can be selected individually or collectively when buying financial software solutions these days.

    • Multi-Tenanting:

    This is where many different businesses share the same instance of an on-line software package. It is a very good way of getting a large number of customers to share and thereby reduce costs, but that in turn comes at a cost in terms of a loss in flexibility. It’s a bit like riding in a bus instead of your own car. It costs a lot less but you have no control over a lot of things, such as when upgrades, fixes and changes will happen to your system and the ability to pilot-test for workflow issues in a new version on your data before you commit to an upgrade. There is also the limiting of options with regard to connecting to other software or devices. This is potentially scary stuff to medium or large businesses with more complex workflows, but of little concern to smaller simpler businesses.

    • Remote Hosting:

    Having your software and server hosted and managed in a professional-grade data centre with lots of redundancy, by professional, qualified engineers is without doubt the most safe and secure option if you’re serious about safety and security for your system. This is a good option if you have business-grade Internet connectivity which is subject to minimal outages and speed problems. If your local Internet connections are not up to scratch then hosting your software and/or server outside your building will be painful. There are other benefits, such as being able to access your software using a range of platforms and devices but then again there can be added complexities when you want to do simple things like integrate with software on your local computer or do fancy stuff with printers and scanners etc.
    Remote hosting can be more expensive or less expensive than on-premise hosting, depending on the expertise level of your staff, Internet and other costs and what grade of server you already own.
    All in all a mixture of pros and cons depending on your situation. Remember that any software can be remotely hosted – not only the multi-tenanted browser-based variety. As an example, check out 2Cloud.biz

    • Subscription Pricing:

    Often referred to as SaaS Pricing (Software as a Service) – this is where you pay as you use the software. It’s a bit like leasing a car and there is usually a minimum term, such as two or three years that you sign up for. It’s a Profit & Loss expense instead of buying a software license asset on the Balance Sheet of your business. An advantage of subscription pricing is that for full Cloud solutions, it’s clean & simple and includes all costs including software upgrades, hosting and support. A disadvantage is that you’re often locked into a payment plan and in the long run it can be more expensive than buying the software license outright in the first place.

At Enprise, we like to empower our customers with choices when it comes to their financial software solutions and our consultants are well equipped to help them in making the right choices for their businesses. Cloud or on-premise, local or hosted, up-front or subscription pricing – the choices are all there.

Ullrich Aluminium marks 10 Years with Enprise

May 1, 2013

Ullrich Aluminium

Last month we caught up with Wayne Curran of Ullrich Aluminium, who has been an Enprise MYOB EXO customer since way back when we started Enprise in 2002.

Ullrich is our largest MYOB EXO customer, with 23 branches and over 160 users of MYOB EXO. In addition to MYOB EXO, they use a number of custom solutions that we have developed for them over the years.

We wish to thank Wayne and his team for their long term vote of confidence in Enprise & MYOB EXO and look forward to continuing to be of service to Ullrich Aluminium for the next ten years and beyond.

Pictured from left are Elliot Cooper, me, Wayne Curran and Julie Latu.

Ten Years of Service to SME Businesses

March 29, 2013

This year marks Enprise’s ten years in business, since it was formed as a breakaway from New Zealand based ERP vendor Exonet International. Exonet was acquired by Australia’s Solution 6, who subsequently merged with the Australasian SME ERP powerhouse – MYOB. The Exonet product we built our business on, is now known as MYOB EXO and is used by many thousands of SME businesses throughout Australasia.

As a founder of Exonet, I recognised the value in taking on Exonet’s direct sales division (known inside the business as “Enprise”) along with former Exonet managers Elliot Cooper and Leanne Graham.

So as Enprise reaches this ten year milestone, so also do our relationships with some of our loyal customers and staff members. We are taking this opportunity to recognise and celebrate their on-going partnerships & relationships with Enprise. This will be a great year, full of celebration and re-commitment to another successful ten years together.

Julie, Melissa, Corban and Carlie at Carlie's 10 year celebration
Enprise team members (from L to R) Julie, Melissa, Corban and Carlie during the celebration of Carlie’s 10 years with Enprise

This week we celebrated the ten years of service that Carlie Kennedy has given to Enprise and our customers. Earlier this year we celebrated the same ten year milestone for Senior Consultant (and my sister) Sarah Loveys.

After ten years in business, it’s great to look back on how many customers we’ve helped grow with MYOB EXO, both in New Zealand and Australia.

Sarah Loveys
Senior Enprise Consultant, Sarah Loveys marked her ten years with Enprise in January this year

Here’s to another great ten years of serving SME businesses!

Enprise to List on Friday, February 1st

January 28, 2013

On Friday, February 1st 2013, Enprise Group Limited will list on the National Stock Exchange (NSX) of Australia under the CHESS code ENS.

This marks the completion of a series of restructuring moves at shareholder level for Enprise, where we have transitioned from being Venture Capital funded to being publicly listed, with over 350 shareholders.

Nearly all of our staff are now shareholders in the business, along with our directors, plus a number of professional investors and funds.

This year we will build on our portfolio of software products, as well as expand our local and international geographic coverage.

MYOB EXO rules the mid-market, down-under

October 15, 2012

I’m often asked why I continue to be so passionate about MYOB EXO, which is a mid-market ERP accounting system that I started developing back in the late 1990’s and then sold to an Australian corporate more than twelve years ago.

My response is as follows;

  • MYOB EXO, formerly known as “Exonet”, is today the top-selling ERP system in Australasia that is aimed at the “M” of “SME”. MYOB EXO accounts for 14% of new purchases of mid market ERP systems in Australia and New Zealand. No other mid-range system can match that in this very fragmented market.
  • MYOB EXO has been built from the ground up by people in Australasia for businesses in Australasia. It contains all the functionality most Australian and New Zealand businesses require and includes no unnecessary complexity that is needed by businesses in other countries.
  • The MYOB EXO suite of software is sold and supported by a base of experienced and knowledgeable re-sellers on both sides of the Tasman. There is no shortage of options when it comes to sales and after-sales support. This is an important consideration and many international packages sold locally cannot say the same.
  • MYOB EXO is built on highly scale-able Microsoft technology which works superbly on all modern computers as well as the latest data centers for Cloud deployment and/or virtualization. Furthermore, it’s easy to extend and integrate with other software solutions, making it the ideal choice for growing and/or geographically distributed businesses.
  • After fourteen years plus of passionate development, the MYOB EXO suite is now packed with modules, features and functions to give businesses competitive advantage and run like clockwork, giving managers the up-to-date visibility they need to guide their businesses forward in these challenging times.

Q: Would I bet my business on MYOB EXO? A: Yes of course, I have done so for the last fourteen years and will continue to do so for at least the next fourteen.

Nobody knows MYOB EXO better than my team at Enprise New Zealand and Enprise Australia. We welcome inquiries.

DSQ – Enprise acquisition, cloud & growth strategy approved

September 24, 2012

Last week, on Friday 21st September at DSQ Holdings Ltd’s Annual General Meeting, shareholders voted to approve the acquisition of Enprise. This is the beginning of a major new chapter in the evolution of both Enprise and DSQ (formerly Datasquirt), which will now become one and the same.

The new combined business will be named Enprise Group Limited, which will be a public New Zealand company, listed in Australia with over 350 shareholders.

This is a very positive development for all stakeholders (customers, partners, staff and shareholders) of both Enprise and DSQ.

The new Enprise Group will retain its focus on all aspects of delivering high-quality business software, solutions and services to small and medium sized enterprises. It will have offices throughout New Zealand and Australia (Auckland, Sydney, Melbourne, Wellington and Hamilton) in addition to its international channel of around 100 reseller partners throughout the USA, Canada, UK, South Africa, Australia and New Zealand.

Enprise is a stable and profitable platform for growth, with three business units; Enprise Solutions NZ, Enprise Solutions AU, Enprise Software plus the joint venture, 2Cloud.biz.

Enprise Software is an SAP Gold Software Solution Partner that develops solutions for SAP Business One which is sold through an international partner channel.

Enprise Solutions is a top MYOB Platinum Partner in both New Zealand and Australia, which sells and supports the market leading MYOB EXO suite of business software.

2Cloud.biz is a joint venture, offering Cloud delivery of popular ERP solutions through established reseller channels. Presently, the business is focused exclusively on Cloud delivery of MYOB EXO and associated solutions to the Australasian market.

The new Enprise Group will exploit a range of growth-driving opportunities for its customers and for itself; including the shift to Cloud Computing, Mobile Solutions, Regional Expansion and new “Big Data” processing technologies.

I will be discussing various aspects of the new Enprise Group and its growth opportunities on this blog, over the coming weeks.

New Era for Enprise and DSQ

September 5, 2012

On September 21st at the Annual General Meeting of ASX-listed DSQ Holdings Limited, shareholders will vote on a proposal to acquire the Enprise Group of businesses. If accepted, this will effectively enable the back-door listing of Enprise where it will transform from being a private company to becoming an Australian-listed public company. DSQ Holdings Ltd will transform from being a publicly listed “cash-box” (with no business operations) to becoming the Enprise Group.

For me, the idea of DSQ and Enprise becoming one and the same is certainly an exciting prospect. I have always wanted to build an innovative, expansive and profitable public company and I have been extensively involved in both of these two businesses over the last decade, being a founder and director of both.

In the past, Enprise & DSQ have been successful in building up international software businesses which were then acquired by major American companies. In 2011, Enprise sold its EMS-Cortex business to Citrix and DSQ sold its Datasquirt business to LiveOps.

The new Enprise will maintain a strategy aimed at sustainable growth, running the business as a cash earner rather than a cash burner. Enprise is the perfect platform for growth with its extensive global channels-to-market for business management software.

2Cloud.biz
Included in the proposed Enprise Group acquisition is a one third share in a great new start-up business called 2cloud.biz which is a specialized Cloud Hosting Service provider aimed at the SME ERP market. At present it offers automated provisioning of hosted MYOB EXO systems and is marketed through the channel of MYOB EXO resellers throughout New Zealand and Australia. This business is experiencing rapid early stage growth and is a perfect example of how the Enprise Group can leverage its existing channels-to-market to launch new opportunities.

Enprise Solutions
Enprise Solutions is a Platinum MYOB EXO reseller in both Australia and New Zealand. It has offices in Auckland, Hamilton, Melbourne, Sydney and Wellington. The business is experiencing considerable demand from customers in Australia and our two Australian offices which were established earlier this year are driving a significant portion of our growth. Enprise’s goal is to achieve full regional coverage of Australia and New Zealand within the next 24 months.

Enprise Software
Enprise Software is a Gold Certified Solution Partner for the globally-marketed SAP Business One ERP platform. Enprise’s solutions include the popular Enprise Job Costing and Enprise Rent packages, amongst others. Sales and distribution is via a global channel of SAP certified resellers. There is much growth potential in this business unit as new demand grows for Cloud-based and mobility solutions in addition to SAP’s exciting new in-memory HANA platform.