Archive for the 'Water Utilities' Category

Vancouver as an ANZ beachhead to North America

May 10, 2019
Vancouver’s other airport

When high-growth businesses from Australia and New Zealand (ANZ) look to expand their presence into North America, they have a range of cities to choose from. Sometimes they don’t even need to choose a single location, when staff can work remotely from different locations. When they do need to choose a beachhead location, most will choose a west coast city within easy reach of ANZ. This will ideally have a major airport close by that has good access to the rest of North America and of course New Zealand or Australia.

My SaaS billing software company, Datagate (which was established in New Zealand), looked at all the following location criteria for setting up a new presence in North America, to complement our existing sales office in Jacksonville, Florida and extend our reach from our base in Auckland, New Zealand;

  • Good time-zone overlap with New Zealand (we still have a many of our customers, partners and key staff located in Auckland, New Zealand).
  • Good time-zone overlap with the North American continent (our major focus and we have customers, partners and prospects spread throughout the wider USA).
  • Some workday time overlap with Australia and the UK (where we also have important customers and prospects).
  • Easy access to a major airport, whereby we can take a single flight to most major cities in North America, UK, Europe, Australia and of course New Zealand (multi-leg flights with stopovers are far more time-consuming and energy-draining)
  • Ease of getting established (incorporating a company, setting up bank accounts, renting premises, telephone systems, utilities etc).
  • Good public transport.
  • The costs of running a business are not overly high.
  • A great place to live, where we can easily attract talented, high-grade employees.

We ended up choosing Vancouver, Canada, ahead of other west coast cities that also met our time-zone and accessibility criteria. We liked that we could set up here relatively quickly and everyone we engaged with was positive, friendly and very helpful.

For me personally, the speed of getting established in Vancouver was boosted by my dual citizenship of Canada and New Zealand, but regardless of this, Vancouver still stacked up well as a place to live and work in North America.

Canada Place

The shift to Vancouver from Auckland, New Zealand has been a positive experience for my wife Lee and I. Vancouver is a beautiful, vibrant, multi-cultural city, surrounded by water, snow-capped mountains and the great outdoors. We live near our office in the downtown city area, where everything we need is within walking distance, including a train to the airport. People here are friendly, helpful and welcoming of newcomers.

From a business perspective, we’ve found it easier to communicate with our North American customers, prospects and partners for longer periods of the day than we could from New Zealand, plus it’s been very convenient to have closer access to the conferences and trade shows that we regularly attend.

Coordination and collaboration with our US sales office in Jacksonville, Florida has also improved greatly. American customers no-longer say our time-zone is “on the dark side of the moon”.

It was fast and easy to register a British Columbia company and open an account with the Royal Bank of Canada (RBC), who can handle both Canadian and American banking. American business is easy from here and most Canadian establishments are experienced at supporting businesses that operate in the USA.

We’ve had great assistance in getting set up here from New Zealand Trade & Enterprise (NZTE), Nick Fleming the New Zealand Trade Commissioner, Callaghan Innovation and our local Canadian immigration consultants Sas & Ing.

Lee on the Vancouver waterfront

My advice to high-growth businesses from New Zealand and Australia, who want to set up in North America is… make sure you check out Vancouver!

The compelling argument for smart water meters

June 19, 2018

Last week I attended the 2018 Annual Conference and Exposition of the American Water Works Association, otherwise known as ACE18.  This is America’s largest gathering of water industry professionals, held at the Mandalay Conference Center in Las Vegas, with over 12,000 participants and over 500 exhibitors.

Water is our most precious natural resource, so it was not surprising to find that a significant number of the exhibitors had products or services that were in some way designed to reduce water losses for water utilities.

I was amazed to learn that water utilities can typically record total losses of between 10% and 25% of their water.  That is, water that somehow goes missing in the network and doesn’t end up getting billed to an end-customer.  So water losses are very bad news for water utilities, not only for the lost water and lost revenue, but also for the regulatory and political problems associated with excess water wastage.

According to the helpful staff I spoke with at the Kamstrup booth, reported water losses are typically made up from a combination of real losses from leaks and false losses due to inaccurate water meters under-reporting the volume of water consumed.  The old mechanical water meters tend to get less accurate as they get older and under-report the amount of water consumed, much to the cost and frustration of the water utility.

This is where smart meters come in. Smart water meters, such as those manufactured by Kamstrup, are much more accurate than mechanical meters and unlike mechanical meters, they contain no moving parts and do not lose accuracy over time. These ultrasonic meters are sealed pressurized units that come with a battery lifetime of 16 years, transmitting their readings back to the utility via a number of different data collection methods, including AMR, AMI and IoT protocols.

I was quick to note (given my involvement with Datagate water billing) that more accurate water meters would lead to more water being billed and therefore more revenue getting back to the water utility.  Another obvious advantage of smart meters is the significant reduction in costs associated with the reading of water meters. What surprised me however, is that these smart water meters can also aid in the detection of water leaks, meaning the water utility gains additional value in the reduction of real water losses.

With such compelling returns on investment, it’s no wonder these smart water meters are in such high demand.