Posts Tagged ‘Compliance’

2020 – a year like no other at Datagate

December 17, 2020

At the start of this year, we thought 2020 was going to be “special” because it marked the start of an exciting new decade for Datagate. While that might still be the case, that particular aspect of 2020 was about to be overshadowed by what unfolded in the coming months with the global Covid-19 pandemic.

2020- A year like no other

For Datagate, being an international business, a major impact of Covid-19 for us was finding that we were restricted from travelling, both locally and internationally, and we were forced to do 100% of our meetings and interactions on-line. All our staff suddenly had to work from home, and we soon found that working from home was actually more productive and efficient than working from a city office. We’ve now decided to stay with the work-from-home model, as it works better for our staff and our business.

The whirlwind that was 2020

Despite all the Covid-19 carnage and disruption around the world, and being forced to work from home and not travel, the Datagate team, along with our partners and clients, managed to achieve a lot.

In January we formalized our new and very successful distribution partnership with SkySwitch – a leading US white-label wholesale VoIP, UCaaS provider for MSPs, who are based in Florida.

In February, prior to the Covid-19 outbreak, we attended what was to be our last in-person conference for a while, the ITExpo in Fort Lauderdale FL, where we met with a number of our partners and clients.

In March the Covid-19 outbreak took hold, and our plans for travelling and industry conferences came to an abrupt halt. At the same time we could see that our MSP clients were becoming even more busy than usual. The world had changed and the demand for VoIP and UCaaS solutions from businesses everywhere was skyrocketing, to enable staff to work from home. Fortunately for us, being a Cloud-based business, we could keep up with this higher level of demand under our new working-from-home configuration.

Our MSP-Telecom industry conferences started announcing that for health & safety reasons, they were “going virtual”, so that meant we became booth-sponsors of Canadian Channel Partners 2020- virtual, Cloud Connections Summit, Channel Partners 2020 Virtual, and ConnectWise‘s IT Nation Connect 2020. We found that virtual conferences were a great option when there are no in-person conferences, but they really are not as good as the real thing for the purpose of connecting with people. We certainly missed all the great MSP & Telecom conferences that we normally attend, and look forward to when they restart.

In addition to SkySwitch, we also signed Datagate distribution deals with OITVoIP of Miami, Florida and Access4 of Australia, so we now have three strong white-label VoIP -UCaaS providers selling Datagate telecom billing solutions to their MSP resellers.

During the year we also formed a number of new integrated-product partnerships – all of whom we consider important to our MSP customer base. These include Avalara and their AvaTax for Communications tax engine, ConnectBooster and their popular payment automation solution, the quoting solution Quoter, payment solutions IPPay, Stripe and Authorize.net and MSP analytics solution, Cognition360.

We produced and participated in MSP-focused webinars with AdavantageIVR (professional voices for phone systems) and Cognition360 (advanced analytics for ConnectWise and Datagate), as well as with ConnectBooster, SkySwitch, OITVoIP and Avalara.

Geographically, we expanded our footprint in 2020 to include Sydney, Australia and London, UK. These added to our existing locations of Jacksonville Florida, Vancouver Canada and Auckland, New Zealand. We’ve also added five new staff to our North American customer services team, to increase capacity to serve our MSP clients.

Further to all the above, we did a lot of great work in collaboration with our established industry partners (in no particular order): ConnectWise, Microsoft, CCH SureTax, Compliance Solutions, GSA/CLA, RTC, Xero, QuickBooks and others,

It’s been quite a year!

Happy New Year! Roll on 2021!

Datagate well received at IT Nation 2018

November 26, 2018

Datagate was well received by ConnectWise MSPs at IT Nation 2018 in Orlando this month. Our booth was constantly busy and our breakout session “Strategies for Profitable, Integrated and Compliant Telco Billing” was well attended.

Datagate offers American MSPs a ConnectWise-integrated, telecom tax-compliant billing solution that enables them to bill VoIP and other telecommunications services on their own invoice, under their own brand.

Datagate is a SaaS solution that is bundled with CCH SureTax, which handles all the tax calculations of the various states, counties, cities and federal jurisdictions that their customers reside in.

Furthermore, Datagate has several partner companies that specialize in American telecommunications tax and compliance. Of these, Matt Lahood of GSA presented at Datagate’s breakout session, along with Ben Isbell of Wolters Kluwer and myself.

American MSPs have been waiting for a tax-compliant telecom billing solution that integrates with ConnectWise.  This is now available, from Datagate.

 

Datagate’s integration certified by ConnectWise in time for IT Nation

October 5, 2018

ConnectWise-Manage-Certified-Integrator

This week Datagate‘s integration to ConnectWise Manage was officially certified by ConnectWise’s Invent Program.

This is great timing, because Datagate will be attending and sponsoring a booth at ConnectWise’s IT Nation event in Orlando, Florida from November 7th to 9th.

We will present Datagate at IT Nation as the ideal telecommunications billing platform for MSPs and CSPs that use ConnectWise Manage.

For our American customers, we’ve also integrated Datagate with Wolters Kluwer’s CCH SureTax telecommunications tax engine for calculating all the taxes applicable to billing communications in all the state, county, city and federal jurisdictions in America.  CCH SureTax is now bundled and included in the price of Datagate for all our American customers.

I’m really looking forward to IT Nation this year.  In addition to sponsoring a booth, Datagate will also be hosting a breakout session at 2:30pm on Thursday  Nov 9th, with our panel of experts on US telecommunications billing, tax and compliance to talk about how we can make selling telecommunications easy, profitable, safe and compliant for ConnectWise MSPs in America.

 

 

 

 

 

 

Telecommunications billing, tax and compliance in the USA

September 23, 2018

Managed Service Providers (MSPs) the world over are taking the business telecommunications market by storm.

Computers and phones have converged, voice services are now just an application on your computer or smartphone, so it’s only logical that businesses prefer the simplicity of sourcing their telecommunications solutions from their trusted MSPs.  It’s great recurring margin for the MSPs and better service for their customers, with a single point of supply and support for their ICT services.

In most countries, it’s easy for MSPs to sell and bill telecommunications; they just plug their PBX or upstream telco provider into a SaaS telephony billing system (like Datagate) – and plug that into their accounting system – and away they go!

In the USA however, there is more complexity to it for MSPs who want to sell telecommunications.  Every state, county and city jurisdiction has the ability to add taxes and surcharges to the telecommunications bill, depending on where the calls are made from. In addition to that, there are various registrations and other compliance requirements, some of which are also dependent of where their telecommunications customers are located.  In short, American MSPs need good expert help and advice, along with a billing system that can handle all the taxes to ensure they stay out of trouble and meet all of their compliance obligations.

At Datagate, we’ve made it easy for MSPs to bill telecommunications anywhere in America and still be able to sleep at night.  We’ve teamed up with the top authorities on tax, Wolters Kluwer to include CCH SureTax with every American implementation of our Datagate billing solution. We chose CCH SureTax, because when it comes to tax calculations, you have to get it right, no matter what the complexities.

L to R: Greg and Mark from Datagate, Ben, Evan and Mark from Wolters Kluwer

In addition to Wolters Kluwer, we partnered with two of the best telecommunications tax & compliance consultancies in America; GSA and Telecom Professionals Inc. These two specialist consultancies have the experience, skills and expertise to ensure that MSPs using Datagate and CCH SureTax get their taxes calculated optimally & correctly and are fully compliant in the jurisdictions within which they operate.  They can even help MSPs get out of trouble if they have been selling telecommunications in the past without being compliant.

American telecommunications tax and compliance doesn’t have to be a roadblock if you’re got the right partners with the right expertise on your team.  We’ve packaged that all together for our American customers of Datagate.