Posts Tagged ‘Datasquirt CONTACT’
September 24, 2012
Last week, on Friday 21st September at DSQ Holdings Ltd’s Annual General Meeting, shareholders voted to approve the acquisition of Enprise. This is the beginning of a major new chapter in the evolution of both Enprise and DSQ (formerly Datasquirt), which will now become one and the same.
The new combined business will be named Enprise Group Limited, which will be a public New Zealand company, listed in Australia with over 350 shareholders.
This is a very positive development for all stakeholders (customers, partners, staff and shareholders) of both Enprise and DSQ.
The new Enprise Group will retain its focus on all aspects of delivering high-quality business software, solutions and services to small and medium sized enterprises. It will have offices throughout New Zealand and Australia (Auckland, Sydney, Melbourne, Wellington and Hamilton) in addition to its international channel of around 100 reseller partners throughout the USA, Canada, UK, South Africa, Australia and New Zealand.
Enprise is a stable and profitable platform for growth, with three business units; Enprise Solutions NZ, Enprise Solutions AU, Enprise Software plus the joint venture, 2Cloud.biz.
Enprise Software is an SAP Gold Software Solution Partner that develops solutions for SAP Business One which is sold through an international partner channel.
Enprise Solutions is a top MYOB Platinum Partner in both New Zealand and Australia, which sells and supports the market leading MYOB EXO suite of business software.
2Cloud.biz is a joint venture, offering Cloud delivery of popular ERP solutions through established reseller channels. Presently, the business is focused exclusively on Cloud delivery of MYOB EXO and associated solutions to the Australasian market.
The new Enprise Group will exploit a range of growth-driving opportunities for its customers and for itself; including the shift to Cloud Computing, Mobile Solutions, Regional Expansion and new “Big Data” processing technologies.
I will be discussing various aspects of the new Enprise Group and its growth opportunities on this blog, over the coming weeks.
Posted in Cloud, Communication, Datasquirt, Enprise Job Costing, ERP, MYOB EXO, New Zealand IT Industry, Project Costing, SAP Business One, Sap Isv | Leave a Comment »
Tags: Accounting Software, Cloud, Datasquirt, Datasquirt CONTACT, Enprise, Enprise Group, Enprise Job Costing, Enprise Software, EnpriseAU, EnpriseGroup, EnpriseNZ, EnpriseSW, ERP, Exonet, Hosted Applications, Hosting, MYOB, MYOB EXO, SAP, SAP Business One, SAP ISVs
December 20, 2011
Today Datasquirt completed the sale of its assets and undertakings to LiveOps Inc of California USA. The employees of Datasquirt are now employees of LiveOps, Datasquirt’s products are now LiveOps’ products and Datasquirt customers are now LiveOps’ customers.
To me this marks the successful conclusion of a ten year journey with Datasquirt that started back in 2001. There have certainly been many interesting and challenging adventures that have involved a wide range of different people along the way.
Datasquirt was initially an experimental business that built business solutions around SMS Text messaging (which was all new and exciting at the time). We were ‘experimental’ in that we built various different types of bespoke messaging solutions for different types of businesses. After a while we started to see a pattern of what were common requirements for most of these business, so we developed a product called CONTACT that covered the common requirements, yet could be flexible and adapt to the specific needs of the various businesses that we targeted.
In 2008 we floated Datasquirt on the Australian Securities Exchange (ASX), just before the global market meltdown. With the proceeds of the Initial Public Offering (IPO) we set up sales offices in Australia, Germany, USA and the UK.
In early 2011 we partnered with a leading Cloud Contact Centre Provider ‘LiveOps’ as a distributor of Datasquirt’s products – primarily focused on the North American market. Later in the year we and they realised that our non-voice product set and their voice product set (both Cloud Based Solutions for Contact Centres) belonged together, so hence acquisition discussions began.
I wish LiveOps and the Datasquirt team well going forward and will watch their progress and successes with much interest over the coming years. I think they will make a formidable combination and they will have an extremely compelling Cloud-based offering for Contact Centres.
Posted in Cloud, Communication, Datasquirt, Social Media | Leave a Comment »
Tags: Contact Centers, Contact Centres, Datasquirt, Datasquirt CONTACT, LiveOps
October 5, 2011
Congratulations to Wokingham Borough Council for winning #1 in “Service Over Email”, at callcentre.co.uk‘s Call Centre Focus Awards, held in London recently.
Wokingham Borough Council’s contact centre uses Datasquirt‘s CONTACT cloud-based messaging console for managing and processing their email communications.
Posted in Cloud, Communication, Datasquirt, Social Media | Leave a Comment »
Tags: Call Centers, Cloud, Contact Centers, Datasquirt, Datasquirt CONTACT, Social Media, Twitter, TXT
October 2, 2011
FOR IMMEDIATE RELEASE
Chairman’s Address to Shareholders
Datasquirt Limited
Annual General Meeting
30 September 2011
FY11 has been a hard-working and productive year for Datasquirt, which has seen us increasingly selected as a best-of-breed provider by clients and channel partners internationally. We were delighted to achieve a profitable result for the last quarter of the year, and take the loss from ordinary activities for the year down to $NZ 599,000; a 51% improvement on the previous year’s loss of $NZ 1,233,000.
Our Cloud-based solution “CONTACT” is giving Corporate Contact Centres around the world the ability to communicate easily in real-time with their customers through increasingly popular channels, such as SMS, Web Chat, Email, Twitter and Fax.
Datasquirt is well positioned from a technology standpoint and is capitalizing on some major growth drivers in the marketplace, including;
• The growing preference for Cloud Computing and Software as a Service
• Rapid Smart Phone adoption
• The increasing use of Social Media by businesses
• The growing demand for faster, more immediate business communication.
This year saw continued growth in sales through reseller partners internationally, culminating in Q4 with an agreement to supply a leading North American call centre provider with CONTACT under their own branding; a deal worth over US $1M, which will see Datasquirt’s software deployed across the United States and Canada. The global technology search that preceded this organization selecting CONTACT illustrates the quality and differentiation of the Datasquirt product offering.
In October 2010 Datasquirt became one of the first software providers in the world to offer a call centre specific platform for managing Twitter interactions with customers. Datasquirt clients such as Royal Mail Group and Wokingham Borough Council in the UK are now using CONTACT to manage Twitter-based service delivery in their call centres.
Only this month (September 2011), we were delighted to be voted first in the “Top 25 Contact Centre Technologies” by readers of a leading UK Contact Centre Magazine called “Call Centre Helper”. This affirms that our product offering is in tune with the needs of our target market.
The company expects sales from both current and new clients to continue to increase and we anticipate on-going growth in the strength of our reseller channel. We will maintain a continued programme of product enhancement to deliver further social media and reporting functionality in line with client demand.
The directors remain confident in the success of Datasquirt and wish to thank our customers, staff, shareholders, suppliers and partners for their on-going support.
Mark Loveys
Chairman, Datasquirt Limited
Posted in Cloud, Communication, Datasquirt, Multi-tenant, Social Media | Leave a Comment »
Tags: AGM, Call Centers, Cloud, Contact Centres, Datasquirt, Datasquirt CONTACT, New Zealand, SMS, Social Media, Twitter, TXT
September 22, 2011
Readers of leading UK Call Centre Magazine “Call Centre Helper” have voted Datasquirt‘s Cloud based CONTACT Multi-Channel solution as #1 of the top 25 Call Centre Technologies.
CONTACT is cloud-based call centre software – for adding text messaging, email, web chat, Twitter and fax capability to contact centres.
This is a fantastic endorsement of Datasquirt’s offering by the Call Centre community and Datasquirt’s UK customers.
www.callcentrehelper.com
www.datasquirt.com
Posted in Cloud, Communication, Datasquirt, Multi-tenant, Social Media | Leave a Comment »
Tags: Cloud, Contact Centers, Contact Centres, Datasquirt, Datasquirt CONTACT, Social Media, Twitter, TXT
June 5, 2011
After years of innovation to its cloud-based corporate messaging product CONTACT, developing its international distribution channels and building up its global base of customers, Datasquirt has reached the point where it is cash-flow positive and profitable.
The company has also signed a white-label distribution deal with a very large American business that will give it sales coverage throughout the USA and Canada.
Today the Sunday Star times has posted an article on Datasquirt’s recent announcements.
A further article was subsequently published in the NZ Herald.
Posted in Cloud, Communication, Datasquirt, Social Media | Leave a Comment »
Tags: ASX, Datasquirt, Datasquirt CONTACT
May 31, 2011
The following is an extract from the Financial Statements that Datasquirt (ASX:DSQ) has lodged with the ASX this evening (for the full version, refer to the ASX site);
By the end of FY11 Datasquirt had eliminated cash burn as forecast and moved into profit for the fourth quarter. The company achieved this through growing revenue by 37%, excluding other revenue and foreign exchange gains and losses, making significant, strategic improvements in global distribution and by continuing to innovate, as well as through prudent cost management.
The adoption of Social Media channels as ‘business as usual’ for most corporations, the ongoing growth of SMS and web chat communication and the international interest in cloud-based technologies mean Datasquirt is well placed for FY12.
The company expects sales from both current and new clients to continue to increase. It also anticipates an ongoing growth in the strength of its reseller channel and has budgeted for an ongoing programme of product enhancement, to deliver further social media and reporting functionality in line with client demand.
September 2010 saw Datasquirt become one of the first companies in the world to offer corporations a call centre platform for managing their Twitter communications with customers. This created additional revenue streams from existing clients, such as Royal Mail Group (UK), as well as positioning Datasquirt as a future focussed provider and generating new business enquiries.
Demand from current clients during the 2011 financial year broadened from email and SMS to increased demand for the fax and web chat functionality in CONTACTTM, as well as social media. Corporate businesses increasingly recognise the commercial importance of integrated communications, while customer expectations for real-time replies and multi-channel communication are continually rising. Both these major trends are demand drivers for Datasquirt.
FY2011 saw continued growth in sales through reseller partners internationally, culminating in Q4 in the agreement to supply a leading North American call centre provider with CONTACTTM under their own branding; a deal worth over US$1million which will see Datasquirt’s software deployed across the US. The global technology search which preceded this organisation selecting CONTACT illustrates the quality and differentiation of the Datasquirt product set.
In a climate of ongoing economic uncertainty, corporate businesses are increasingly seeking pay-as-you go hosted (cloud-based) software solutions, such as CONTACT. They are increasingly driven by their customers to provide more sophisticated, integrated and real-time customer service, across multiple channels, and to be better than their competitors at responding to enquiries and complaints. In an environment where businesses want more efficiency, security and control, and are investing in products which offer a clear competitive advantage and good return on investment in the short to medium term,
Datasquirt is well placed for continued growth.
The Directors are very confident in the success of Datasquirt and will now be buying more shares.
Posted in Cloud, Communication, Datasquirt, Social Media | Leave a Comment »
Tags: Call Centers, Call Centres, Contact Centres, Datasquirt, Datasquirt CONTACT
September 18, 2010
Opportunities and demands on today’s Corporate Contact Centers have evolved extensively since the early days of the “Call Center”. Whereas the primary communication channel has always been the voice call, today we have the addition of SMS Text, Email, Faxes, Web Chat and now Social Media.
Social Media (such as Twitter, Facebook, YouTube) opens up new possibilities for corporates to interact with their customers and analyse what people are saying and thinking about them and their products.
With the addition of Social Media capability to Datasquirt‘s CONTACT messaging platform; Corporate Contact Centers now have a solution that enables them to leverage Social Media channels alongside SMS, Fax, Email and WebChat. This is ideal for enabling conversations with customers to span multiple channels without compromising the ability to holistically report and audit across the whole spectrum of channels.
Click here for a preview of “CONTACT Social”, Datasquirt’s new Social Media capability for its CONTACT messaging platform.
Posted in Communication, Datasquirt, Social Media | Leave a Comment »
Tags: Call Centers, Call Centres, Contact Centers, Contact Centres, Datasquirt, Datasquirt CONTACT, Facebook, Social Media, Twitter, YouTube
June 21, 2010
I’ve just been reading a very interesting article by Mike Proulx of Bloomberg Businessweek, called Top Five Social Media Marketing Mistakes.
In the article, Mike is saying that businesses large and small should;
- Monitor Social Media in order to know what is being said about them.
- Ensure that the right people are responding when needed. The wrong responses can be very damaging and costly.
- Respond Quickly – delays send bad signals to the market.
- Never fake anything in Social Media – you will be found out!
- Never Stop – Social Media is an ongoing activity and marketing investment.
The larger the business and the bigger its public profile, the more critical it is that it manages its Social Media presence expertly and diligently.
Datasquirt’s product “CONTACT” is ideal for corporations wanting to manage all of their Social Media (Twitter, Facebook, YouTube etc) and other direct messaging (SMS, Web Chat, Email etc) from a single web-based multi-user console. CONTACT addresses all of the challenges normally faced by corporates wanting to manage their social media presence, from monitoring & reporting, through to team management, standard messages, audit trails, cross-media conversations and general compatibility with modern Contact Center operational requirements.
Datasquirt have been in the Corporate short-messaging business for nearly a decade and supply CONTACT solutions to leading businesses and government departments throughout the world.
www.datasquirt.com
Posted in Cloud, Communication, Datasquirt, Social Media | Leave a Comment »
Tags: CONTACT, Contact Centers, Corporate, Datasquirt, Datasquirt CONTACT, Facebook, Marketing, Messaging, SMS, Social Media, Twitter
June 18, 2010
This week I sat in on a pre-release demonstration of Datasquirt’s Social Media offering for its flagship product “CONTACT”. It was being presented to a large British corporate customer who is already very active in the Social Media and non-voice Messaging space.
Social Media is a “hot potato” for large corporate businesses and government departments because they typically require a team of people to operate their Twitter, Facebook, YouTube etc accounts and therefore have specific requirements for coordinating, distributing, recording and reporting these messages and conversations.
What excited this British customer (and me for that matter) was how Datasquirt’s CONTACT solution would allow the corporate contact center to mix Social Media channels in with other channels such as SMS text, web chat, fax and email. All of these channels mix together in a single management & reporting console and allow conversations to span over multiple channel types if needed (for example a conversation could start out on Twitter and then shift to email or SMS).
As a Cloud-based application, CONTACT has been designed from the ground up to run in a web browser and be compatible with the work-flows and reporting expectations of corporate contact centers. It is used by some of the largest corporations and government entities for processing SMS text, Web Chat, fax and email communications. This is about to extend into Social Media, starting with Twitter and moving in to Facebook, YouTube, LinkedIn and other social media channels.
More details about CONTACT and its multi-channel communication capabilities can be found on Datasquirt’s web site.
Posted in Cloud, Communication, Datasquirt | 1 Comment »
Tags: Datasquirt, Datasquirt CONTACT, Facebook, SMS, SMS Text, Social Media, Twitter, TXT, Web Chat, YouTube
Mark Loveys 