Posts Tagged ‘MSP’

Datagate featuring at IT Nation Connect 2020 – Virtual

November 2, 2020

Next week (November 10th, 11th & 12th) Datagate will be a gold-level booth sponsor for the fourth time in a row at the ConnectWise IT Nation Connect conference, which is traditionally held in Orlando, Florida each year.

This year, due to Coronavirus-related health & safely concerns, the event will be “virtual” for the first time, instead of in-person. This presents a great opportunity for MSPs around the world to “attend”, what I believe to be the greatest industry event for MSPs, without the expense and time commitment that is normally required.

Datagate wins “Best Newcomer” award at IT Nation 2017 in Orlando, Florida

Datagate’s first appearance at IT Nation was in November 2017, which marked the first time that we connected face to face with American MSPs and started to understand their requirements for a telecom-billing solution that would integrate deeply with ConnectWise Manage and handle the inclusion of numerous telecom taxes at the federal, state, county and city level.

We also won the “Best Newcomer” award from ConnectWise and along with that, received a lot of publicity within the ConnectWise MSP world.

We came away from IT Nation 2017 with over a hundred sales leads for MSPs wanting a solution like Datagate, that would save them days of work each month, share its data with ConnectWise Manage and make the complicated task of telecom billing very easy and quick.

This started the ball rolling for Datagate with ConnectWise, and since then we’ve grown to serving over 150 MSP clients using Datagate for telecom billing with ConnectWise Manage. We’ve sponsored each IT Nation Connect event since then, and this year we’re doing the same – except for the first time, it will be a virtual event.

Anyone wanting to virtually attend IT Nation Connect 2020 can register here.

I hope to see you there.

MSPs see strong revenue growth in business VoIP despite Covid-19

September 28, 2020

Computers and phones have converged, so the providers of IT services, known as “Managed Service Providers” or MSPs, are now selling VoIP phone systems as a natural and profitable extension of the managed services they provide to their business clients.

From the strong revenue growth we at Datagate see through these MSPs, even during a global pandemic, it is clear that businesses around the world like to buy their telecom and IT services from the same source – their MSP. This is hardly surprising, given that the network technology is common to both, and nothing can be more frustrating to a business customer than having multiple technology providers pointing to each other when something goes wrong.

After some recent conversations with Ken Davis, the president of ConnectWise BI & Analytics provider Cognition360, I was inspired to look more deeply into the numbers to draw insights into what is happening to the MSPs using Datagate for telecom billing, especially during this complex time of the Covid-19 pandemic. Cognition360 now has the capability of providing analytics specific to Datagate telecom billing within a ConnectWise Manage database – which I am very excited about.

To date, Datagate has signed up over 150 MSPs who use our SaaS billing solution to bill VoIP services, spread throughout the United States, Canada, UK, Europe, Australia and New Zealand (with most in the United States).

In calculating the following numbers, we looked at the period from August 2019 to August 2020 and we only included MSPs that had been with us longer than the measured 12 month period. Six of the twelve months in this period included international Covid-19 restrictions which only appears to have had a somewhat negative effect on New Zealand and Australian telecom revenue.

The international average revenue growth rate for MSPs billing telecom services through Datagate over this period was 33%. In the Australia-New Zealand region the average growth was down to an average 25%, while in the United States, the average was a whopping 77%.

Obviously, achieving a high percentage revenue growth gets harder, the larger a business is, and is was notable that our larger MSPs were still achieving impressive growth rates, with large dollar value increases.

Internationally, Covid-19 seems to have made our MSPs busier, helping their business customers reconfigure for staff working from home, and implementing “Unified Communications” VoIP systems.

My conclusion from looking at these high-level numbers, is that selling VoIP and Unified Communications, is a solid high-growth opportunity for MSPs which seems to be mostly resilient to the Covid-19 lockdowns.

Cognition360 analytics is boosting visibility and profitability for ConnectWise and Datagate users

May 23, 2020

In this time of Covid-19, more than ever, business leaders need to keep a close watch on what’s happening in their businesses in real time. They need to see trends, issues and opportunities as they occur, so they can swiftly tune their businesses to protect and maximize their bottom line.

Cognition360 Business Analytics platform

This is why I’m so impressed with Cognition360, which a “next generation” analytics solution that uses machine learning and predictive AI. It’s optimized for users of ConnectWise Manage and is now being further optimized for users of Datagate telecom billing.

Cognition360’s president and co-founder is Ken Davis, who has an impressive IT industry track record, having built and exited a large and successful MSP business in New Zealand. Ken understands the MSP business model implicitly, and that expertise, combined with his knowledge of ConnectWise comes through clearly in Cognition360.

Instead of static monthly reports that show where the business has been, Cognition360 drills down into interactive reports using live data to reveal what is happening in the business right now, day by day. Instead of reacting to what happened last month and not understanding why, you can track your KPIs day by day, immediately seeing what changes you need to make. Your reports become a dynamic part of your day by day tuning of your business.

Now with more than 30 million tickets in its database, Cognition360 is the largest repository of industry-wide ConnectWise data in existence. This enables Cognition360 to show MSPs how they are performing compared to current and accurate industry benchmarks, for all their key metrics. Importantly, this gives them the ability to home in on the areas of their business which can be improved.

Of particular interest to Connectwise MSPs who use Datagate for telecom billing, is that Cognition360 will soon have the ability to recognize Datagate telecom invoices and report on these specifically.

I recommend that all MSPs who use ConnectWise Manage, should have a close look at Cognition360.