Posts Tagged ‘MYOB EXO’

20 years on: Exonet – my first major software start-up exit

July 30, 2020

In July 2000 I was on top of the world. My co-founders and I had just sold “Exonet”, our New Zealand-based financial software start-up, to an Australian listed company called “Solution6” for AU $30M.

It was the culmination of a fast and furious two years since we started the business. I was the developer who had the outlandish idea to start writing an accounting system and bring in co-founders Maurice Bryham and David McKee Wright to help build a business around it.

Exonet was a “new generation” ERP client-server accounting system with a Windows interface, running on an SQL database. It was all new technology back then, when most accounting systems for SME businesses were still running on MS-DOS with proprietary databases.

Exonet opened offices in New Zealand, Australia and Singapore. Hwa Lian Tan led our business in Singapore and Simon Butler led our Australian business. Simon’s M&A experience was invaluable in our negotiations with Solution6.

Due to widespread fears about how old accounting software would handle the year 2000 and the market’s desire for the new technology that Exonet was built on, our sales “went ballistic” from the start and exhibited the upward “hockey stick” sales trend that software start-ups still aspire to. This was what attracted Solution6 to acquire us.

Exonet’s main investor was a VC company called IT Capital. At the time of the exit, I recall they had been with Exonet for about 18 months, had invested NZD $1.5M and effectively owned about a third of the business. A $12.7M return on an 18 month investment of NZD $1.5M – that’s still got to be one of the best investments ever made in the business history of New Zealand!

Following its acquisition of Exonet, Solution6 merged with another large Australian software business called MYOB (“Mind Your Own Business”) and so the Exonet software was renamed to MYOB-EXO. Today MYOB-EXO is perhaps the most widely used of the mid-market ERP accounting packages in Australia and New Zealand, with many thousands of companies using it.

Some of the lessons I learnt from the Exonet experience are;

  1. Success comes from a combination of skills, lots of hard work and lots of luck.
  2. Much of the skill required is in recognizing the luck that surrounds you, and knowing what to do with it.
  3. Business success invariably comes from a team of people; specifically, the combined skills, motivation and dedication of those people and the interplay of how they work together.
  4. It’s all about the journey, not the destination.

After the exit, I worked for the Exonet business within Solution6 for a short while and then decided to take some time out, away from business. It was during that time out I realized that, although I reached the destination of an exit, I still missed the journey of getting there. I missed the energy and engagement of the business world, so I dived back in again and co-founded two new software businesses; Enprise and Datasquirt.

Much of the skill required is in recognizing the luck that surrounds you, and knowing what to do with it.

Enprise became of a group of businesses, of which two operated internationally, with a particular emphasis on the United States. One of those was EMS-Cortex, a SaaS software provisioning system that we sold to Citrix in 2011 for US $11M. Also in 2011, we sold ASX-listed Datasquirt to Silicon Valley-based LiveOps for a similar price.

The international software business experience and contacts I gained through Enprise and EMS Cortex set me up for my current role as CEO of Datagate, where I am now based in Vancouver, Canada. Datagate is a SaaS billing solution for MSPs who sell telecom services, which we sell into the USA, Canada, UK, Europe, Australia and New Zealand.

Another thing I’ve learnt over the last twenty years since the Exonet exit; it normally takes much longer than two years to build a good business!

New senior consultant for Enprise in Melbourne

May 30, 2015

This week we gained a new senior consultant and team leader for our Melbourne branch. Sean Cooper has extensive experience in a number of mid-market ERP systems, in particular MYOB EXO and MYOB Advanced.

Sean Cooper

We are delighted to welcome Sean to our team. His appointment lifts Enprise’s local capability to implement and support both MYOB EXO and MYOB Advanced in Australia, particularly the Melbourne region.

Enprise’s rapid growth in 2015 starts now

February 10, 2015

This week Enprise has announced a three-part initiative to kick this year off to a strong start. With an acquisition, a brand new Cloud ERP and a share purchase plan, we’re putting new products, improved customer service and business expansion firmly on the 2015 agenda.

GlobalBizpro_logo

Firstly; Enprise has acquired the MYOB practice of GlobalBizpro, formerly our primary competitor in the New Zealand MYOB EXO market and formerly the second largest New Zealand based MYOB EXO reseller, after us. This acquisition adds a further 142 MYOB EXO customers to our New Zealand client base and around $1.6M to our top-line revenue, including around $762K of contracted recurring revenue per annum.

We welcome the GlobalBizpro team members into our team, giving us a larger pool of qualified and experienced ERP professionals to give “Gold Standard” service and support to our ever-expanding customer base.

ADVANCED-LAUNCH-BANNER-728x90-NZ

Secondly; our increased scale as an MYOB Enterprise partner (the largest in New Zealand and the only MYOB Enterprise partner with branches on both sides of the Tasman), places us well to be the leading sales partner for the newly announced “MYOB Advanced” Cloud ERP platform.

The Cloud is a major driver of business IT innovation and investment. MYOB Advanced has everything going for it to become the dominant mid-market Cloud ERP for New Zealand and Australia – because it is a brand new (yet well proven in America) Cloud ERP, using the latest technology, from Australasia’s largest and leading business software vendor.

I see this as a very exciting and significant new offering and addition to our business in both New Zealand and Australia.

EnpriseLogo

Thirdly; we are launching a Share Purchase Plan (SPP) offering all Enprise Group shareholders as at 20th February 2015 the opportunity to buy up to 30,000 ENS shares at 50 cents each.

This offer enables shareholders to participate further in Enprise Group’s growth and value creation strategies. It also strengthens our balance sheet and increases our cash reserves to fund ongoing expansion activities, including investment in MYOB Advanced Cloud ERP capabilities as well as the GlobalBizpro and other acquisitions.

All four of the company’s directors, including myself, will be buying shares in the SPP, either directly or indirectly.

New products, improved customer service and business expansion are firmly on our 2015 agenda. This is where it starts.

Enprise acquires MYOB partner, GlobalBizpro

February 9, 2015

GlobalBizpro_logo

Today Enprise Group announced its acquisition of the MYOB practice of New Zealand software services company, Global Bizpro Ltd. The deal brings together two top MYOB Enterprise partners to form a combined business with around 850 mid-market business customers and by far the largest team of qualified MYOB consultants in New Zealand, with branches in Auckland, Hamilton, Wellington, Sydney and Melbourne.

From a customer perspective the deal continues our strategy to grow our business by striving to deliver the very best customer service and support for MYOB EXO customers across Australia and New Zealand – “The Gold Standard in MYOB EXO service”. The Global Bizpro acquisition adds scale and further depth of expertise to the Enprise team and improves our ability to give exceptionally good service and support to our customers.

The additional scale and resources are also important as we ramp up to support MYOB’s powerful new mid-market Cloud ERP software “MYOB Advanced”. I predict that MYOB Advanced will take the New Zealand and Australian ERP market by storm this year.

MYOB EXO is the leading business software solution used by mid-sized companies and organizations across New Zealand and Australia. MYOB EXO is a client server, on-premise solution which is still the preference of many businesses.

Other businesses are looking for a Cloud solution. MYOB Advanced is a very powerful and sophisticated Cloud offering. It leapfrogs existing Cloud competitors and we already have a number of new customers who are ready to go with MYOB Advanced.

Accordingly we have invested considerably in upskilling to provide the same levels of support for MYOB Advanced as we do for MYOB EXO. We see a strong future for both MYOB products.

Enprise’s team has a long history in building business value

November 18, 2014

Enprise Group and its team have a strong track record in building valuable businesses. Here are some high-profile, high-value businesses that form part of Enprise’s value-creation history.

PC Direct

PC Direct (1989–1998)
PC Direct manufactured, distributed and supported personal computers under its own brand in New Zealand. Its sales channel was the direct, phone-based, channel by-passing the reseller network. Growth of PC Direct to become the #1 reseller of desktop computers in New Zealand was leveraged off the company’s integrated system – linking design, inventory, production, sales, despatch, service and accounting. The systems developed by PC Direct provided one of the company’s main competitive advantages.
Enprise CEO Mark Loveys, Enprise CFO Elliot Cooper and Enprise Datagate COO Steve Southon were all members of the executive management team of PC Direct and all made significant contributions to building the automated systems of the business.
Business sold in 1996 for NZ$ 27M

Exonet

Exonet (1998-2000)
Exonet was an ERP software company founded by Mark Loveys, Maurice Bryham and David McKee Wright that developed the Exonet suite of business software that is the top-selling mid-market ERP in Australia and New Zealand, owned by MYOB and known as MYOB EXO. Enprise Solutions is the top reseller of MYOB EXO in New Zealand with sales offices in Auckland, Hamilton, Wellington, Sydney and Melbourne.
Enprise CEO Mark Loveys was a founder and original developer of Exonet. Enprise CFO Elliot Cooper was CFO and a product designer. Enprise Datagate COO Steve Southon was Development Manager.
Business sold in 2000 for A$ 30M

Datasquirt

Datasquirt (2000-2011)
Datasquirt was a Cloud software company that developed a non-voice multi-channel messaging solution for corporate contact centres. Datasquirt floated on the ASX in 2007 and had offices in Auckland, Sydney and London. The business was sold in 2011 and the remaining listed shell acquired the Enprise businesses, renaming itself to Enprise Group Ltd.
Enprise CEO Mark Loveys was a founder and original developer of Datasquirt. Enprise CFO Elliot Cooper joined as CFO. Enprise directors Lindsay Philips and Jens Neiser were directors and investors in Datasquirt.
Business sold in 2011 for US$ 12.5M

EMS Cortex

EMS Cortex (2006-2011)
EMS Cortex was a Cloud software company that was acquired by Enprise in 2006 for NZ$ 2.52M as part of an investment in Enprise by TMT Ventures. EMS Cortex created a Cloud Control Panel for provisioning Cloud Software. Key customers were Telecom NZ, Telus of Canada, Melbourne IT and other major Telcos & Hosting Companies around the world
Enprise CEO Mark Loveys and Enprise CFO Elliot Cooper were CEO and CFO respectively, while EMS Cortex was a division of Enprise.
Business sold in 2011 for US$ 11.5M

The Future
Today our focus is on building the businesses of Enprise Group, which are Enprise Solutions, Enprise Software and Datagate Innovation.

Enprise Group Ltd will be listed on the NZAX stock exchange under the code “ENS” from Monday 1st December 2014.

Wellington leads NZ Growth Surge for Enprise

February 11, 2014

It was only May last year when Wellington’s economy looked so bleak that even our prime minister John Key referred to it as a “dying city”. “All you have there is government, Victoria University and Weta Workshop” he said.

From my perspective today at Enprise Solutions and the business of selling MYOB EXO business management software to a wide cross-section of medium-sized NZ businesses; Wellington’s small to medium business owners have switched on to investing for growth and I would say that they are more optimistic about the general business climate than we’ve ever seen before. The last quarter of 2013 saw Enprise sell more than three times as many MYOB EXO systems in Wellington as the same quarter the previous year. December and January were record months for new Wellington-based MYOB EXO ERP software sales, with February shaping up to look even better.

Enprise’s other New Zealand branches in Auckland and Hamilton are also experiencing an upsurge in demand now that confidence is returning to the New Zealand business climate. Businesses owners are realizing that they need to invest in putting strong operational and financial systems in place to compete and capitalize on the opportunities of a more buoyant market. There is also a strong shift towards Cloud Computing and almost half of all the MYOB EXO systems we sell are hosted in the Cloud by our associate company 2Cloud.biz.

In Australia, Enprise has offices in Sydney and Melbourne which also focus on selling MYOB EXO software to the larger local SME businesses. Australian business confidence took a hit last year before the election and we noticed a drop-off in business software investment. Following the election, we are seeing a recovery in business sentiment and we’re now very optimistic about Australian sales in 2014.

The Importance of After-Sales Support

November 20, 2013

Enprise's Central Customer Support Team

Enprise’s Central Customer Support Team

When it comes to selling MYOB EXO business management solutions, Enprise’s strategy is to give consistent, responsive, top-quality after-sales support to our existing customers. It stands to reason that well-supported customers, who get value, return on investment and competitive advantage out of their software are far more likely to refer and recommend our services to other prospective customers. Many of Enprise’s customers have had their success stories published among our extensive list of on-line case studies.

Enprise has always had a centralized customer support team consisting of experienced, certified MYOB EXO consultants, available on-call to support our customers throughout New Zealand and Australia via our support web site, email and telephone. In addition to the centralized team, we also have experienced MYOB EXO certified consultants at each of our five branches in Auckland, Hamilton, Wellington, Sydney and Melbourne, meaning that localized and on-site support can also be provided when needed.

We believe that our dedicated, full-time support team, which is totally separate to our software implementation teams, gives Enprise distinct competitive advantage over our competitors, most of whom try to stretch their same consultants across supporting existing customers whilst at the same time implementing new systems. Enprise’s larger Trans-Tasman team also enables us to have specialists who have deep knowledge on various subject areas, such as Payroll, Human Resources, Job Costing, Inventory Planning – to name a few.

Success breeds success; Enprise’s success is built on the success of our customers.

Take the bus or the car… multi-tenant versus single-tenant software

May 19, 2013

A BusIn today’s world of the “Cloud”, I frequently find myself explaining the difference between multi-tenant and single-tenant software, where both are hosted or delivered through the Cloud.

I like to illustrate the difference by comparing it to the difference between a bus and a car.

A bus, like multi-tenanted software, is shared by many customers in order to reduce the cost per customer. It is driven by one driver, a trusted professional who dictates the path and direction forward. There is little flexibility in timing or journey per customer, because they all share the same bus and it can only be in one place at a time. The main benefit of a bus is cheaper travel at the cost of inflexibility.

Black Cabs
Compare this to single-tenanted software, which is like a car. A car is flexible as it can take you on the journey you want at the time you want. People who ride in cars instead of buses can dictate their own journey and schedule. Travelling by car is generally more expensive than travelling in a bus, but the benefit is flexibility.

Cars can be privately owned where you can drive them yourself, or they can be taxi-cabs which are driven by a trusted professional under your instructions as a customer. Taxi-cabs are similar to hosted single-tenant software, driven by a professional under your instructions, whereas private cars are similar to single-tenanted systems, run on-premise and controlled directly by the customer.

Obviously buses, cars and taxi-cabs all have their place in the world and each is better suited to different types of users for different purposes.

In the world of accounting and business management software, where my business Enprise operates, multi-tenanted software is generally better suited to smaller or simpler business requirements, where low cost is more important than flexibility. Single-tenant software is generally more suited to mid-sized and larger businesses that need more control and flexibility with their systems.

I notice that many multi-tenanted business management systems available on the market today are not that much cheaper than similarly specified single-tenant systems, in fact many work out to be more expensive. To my mind this is clearly a case of over-pricing and the vendors in question only get away with this due to the “smoke and mirrors” and hype surrounding the “Cloud”. I advise customers to look carefully at running costs compared to flexibility when choosing between single-tenant software such as MYOB EXO or SAP Business One and multi-tenant software such as NetSuite.

Empowering the Customer – so many choices

May 10, 2013

As time moves forward in the world of business and commerce, we as consumers increasingly get offered more and more choices and options. “Empowering the customer” is what it’s all about.

A case in point is the financial and business management software industry where I work through my role at Enprise Group. Today there are exponentially more options than ever before in all aspects of designing, configuring, consuming, delivering, accessing and paying for software and related services. In addition, there are significantly varied choices of software vendor and choices in the type of expert services to help and guide you in the use of your selected system. I think this abundance of choice is great and the different options work well for different types of businesses in different situations.

Let’s look at the different choices and I’ll offer you my opinion of the relative pros and cons;

    1. Choice of Financial Software

Your choice of financial software is critical because you want to know that the software will be around for the long-term to grow along with your business. My advice is to stick with strong market-leading vendors who have modern technology platforms & development roadmaps, decent market share and are profitable growing businesses themselves. My recommendations for Australasian businesses are vendors like MYOB, SAP and Microsoft. These are sound and proven long-term operators that have innovative, future-proof offerings. The heart of your financial system is not something to take undue risks with in my opinion. Your choice of software vendor has long-term implications. Strong, established vendors will also tend to have a strong and established channel of service and solution partners that can ensure that you get the best performance and add-on solutions for your system.

    2. Cloud versus On-Premise

Financial software in “The Cloud” is a valid software outsourcing/management, delivery and financing option for many businesses, but it is being over-hyped at this time in my opinion. It is the right option for some businesses, just as on-premise is the right option for other businesses. A clear and logical view is required to see through all the smoke and mirrors to make the right decision for your business.

“The Cloud” for financial software refers to a combination of options, including; multi-tenanting, outsourcing, hosting and subscription pricing or “software as a service” or “pay as you go”. Let’s look at the pros and cons of the individual options and remember that each of these can be selected individually or collectively when buying financial software solutions these days.

    • Multi-Tenanting:

    This is where many different businesses share the same instance of an on-line software package. It is a very good way of getting a large number of customers to share and thereby reduce costs, but that in turn comes at a cost in terms of a loss in flexibility. It’s a bit like riding in a bus instead of your own car. It costs a lot less but you have no control over a lot of things, such as when upgrades, fixes and changes will happen to your system and the ability to pilot-test for workflow issues in a new version on your data before you commit to an upgrade. There is also the limiting of options with regard to connecting to other software or devices. This is potentially scary stuff to medium or large businesses with more complex workflows, but of little concern to smaller simpler businesses.

    • Remote Hosting:

    Having your software and server hosted and managed in a professional-grade data centre with lots of redundancy, by professional, qualified engineers is without doubt the most safe and secure option if you’re serious about safety and security for your system. This is a good option if you have business-grade Internet connectivity which is subject to minimal outages and speed problems. If your local Internet connections are not up to scratch then hosting your software and/or server outside your building will be painful. There are other benefits, such as being able to access your software using a range of platforms and devices but then again there can be added complexities when you want to do simple things like integrate with software on your local computer or do fancy stuff with printers and scanners etc.
    Remote hosting can be more expensive or less expensive than on-premise hosting, depending on the expertise level of your staff, Internet and other costs and what grade of server you already own.
    All in all a mixture of pros and cons depending on your situation. Remember that any software can be remotely hosted – not only the multi-tenanted browser-based variety. As an example, check out 2Cloud.biz

    • Subscription Pricing:

    Often referred to as SaaS Pricing (Software as a Service) – this is where you pay as you use the software. It’s a bit like leasing a car and there is usually a minimum term, such as two or three years that you sign up for. It’s a Profit & Loss expense instead of buying a software license asset on the Balance Sheet of your business. An advantage of subscription pricing is that for full Cloud solutions, it’s clean & simple and includes all costs including software upgrades, hosting and support. A disadvantage is that you’re often locked into a payment plan and in the long run it can be more expensive than buying the software license outright in the first place.

At Enprise, we like to empower our customers with choices when it comes to their financial software solutions and our consultants are well equipped to help them in making the right choices for their businesses. Cloud or on-premise, local or hosted, up-front or subscription pricing – the choices are all there.

Ullrich Aluminium marks 10 Years with Enprise

May 1, 2013

Ullrich Aluminium

Last month we caught up with Wayne Curran of Ullrich Aluminium, who has been an Enprise MYOB EXO customer since way back when we started Enprise in 2002.

Ullrich is our largest MYOB EXO customer, with 23 branches and over 160 users of MYOB EXO. In addition to MYOB EXO, they use a number of custom solutions that we have developed for them over the years.

We wish to thank Wayne and his team for their long term vote of confidence in Enprise & MYOB EXO and look forward to continuing to be of service to Ullrich Aluminium for the next ten years and beyond.

Pictured from left are Elliot Cooper, me, Wayne Curran and Julie Latu.