TELUS of Canada sees growth in hosted services double with Cortex

December 22, 2010

“Cortex typically supports new Microsoft releases within 90 days – which is twice as fast as our previous control panel vendor.”

TELUS hosted service customers are embracing the self-service capability provided by Cortex software. TELUS Customer Solutions is using the Cortex cloud control panel to support hosted Exchange, SharePoint, Microsoft Office Communications Server, and Blackberry Enterprise Server.

“Cortex is supporting TELUS’ strategy of differentiating itself in the market by giving customers the tools to combine new products with existing ones,” says Renaldo Scalabrino, Marketing Director TELUS Customer Solutions.

“We offer our customers the ability to add hosted Exchange to business Internet or Blackberry services, for example,” he says. “With Cortex self service,TELUS customers can add or remove users and select the services and service levels they want for each of their employees. These changes are automatically reflected in their monthly bill. Customers can try things on a smaller scale because it is so easy for them to self provision. Blackberry add-ons to email is one example: people are adding the Blackberry service to their existing email account. It’s a very good growth path.”

TELUS Case Study

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